Phone Triage Nurse

Arkansas Urology•Little Rock, AR

1h•Onsite

About The Position

Description Phone Triage Nurse (RN or LPN) Little Rock, Conway or North Little Rock clinic Description, this is strictly a phone triage position, not patient facing. In office Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients.

Requirements

Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License.
Experience: Minimum of one year work experience in a hospital or clinic setting.
Knowledge of basic computer skills
Knowledge of medical terminology
Knowledge proper patient care
Knowledge of OSHA/HIPAA regulations
Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
Skill in health information management by appropriately charting patient data.
Skilled in appropriately taking vital signs and weights if needed.
Skill intact and diplomacy in interpersonal interactions.
Skill in understanding of patient education needs by effectively sharing information with patients and families.
Phlebotomy and proper specimen handling.
Ability to read, understand and follow oral and written instructions.
Ability to file materials correctly when dealing with daily charts.
Ability to be a team player.
Ability to establish and maintain effective work relationships with patients, employees, and the public.

Nice To Haves

Critical care experience preferred but not required.

Responsibilities

Triaging patient phone calls. Not a patient facing role, strictly phone.
Covering nurse messages when nurses are in clinic or out of the office.
Provide patient education.
Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
Manage prescription refills.
Maintain Patients confidentiality at all times.
Communicate with Physicians/Nurse/Staff as needed.
Practice teamwork, service and respect for coworkers and patients.
Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances
Schedule appointments and diagnostic testing as needed
Review and treat labs over the phone as needed
Perform any other related duties as required or assigned.