Phone Triage Nurse
About The Position
Phone Triage Nurse (RN or LPN) Little Rock, Conway or North Little Rock clinic Description, this is strictly a phone triage position, not patient facing. In office Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. ESSENTIAL DUTIES AND RESPONSIBILITIES Triaging patient phone calls. Not a patient facing role, strictly phone. Covering nurse messages when nurses are in clinic or out of the office. Provide patient education. Utilizing critical thinking skills to distinguish between emergent and non-emergent care. Manage prescription refills. Maintain Patients confidentiality at all times. Communicate with Physicians/Nurse/Staff as needed. Practice teamwork, service and respect for coworkers and patients. Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response. Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances Schedule appointments and diagnostic testing as needed Review and treat labs over the phone as needed Perform any other related duties as required or assigned.
Requirements
- Education : High school diploma.
- Active and unrestricted Registered Nurse License or LPN License.
- Experience : Minimum of one year work experience in a hospital or clinic setting.
- Knowledge : Knowledge of basic computer skills
- Knowledge of medical terminology
- Knowledge proper patient care
- Knowledge of OSHA/HIPAA regulations
- Skills : Skill in appropriate use of universal precautions, safe workplace and confidentiality methods.
- Skill in health information management by appropriately charting patient data.
- Skilled in appropriately taking vital signs and weights if needed.
- Skill intact and diplomacy in interpersonal interactions.
- Skill in understanding of patient education needs by effectively sharing information with patients and families.
- Phlebotomy and proper specimen handling.
- Abilities : Ability to read, understand and follow oral and written instructions.
- Ability to file materials correctly when dealing with daily charts.
- Ability to be a team player.
- Ability to establish and maintain effective work relationships with patients, employees, and the public.
Nice To Haves
- Critical care experience preferred but not required.
Responsibilities
- Triaging patient phone calls.
- Covering nurse messages when nurses are in clinic or out of the office.
- Provide patient education.
- Utilizing critical thinking skills to distinguish between emergent and non-emergent care.
- Manage prescription refills.
- Maintain Patients confidentiality at all times.
- Communicate with Physicians/Nurse/Staff as needed.
- Practice teamwork, service and respect for coworkers and patients.
- Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
- Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances
- Schedule appointments and diagnostic testing as needed
- Review and treat labs over the phone as needed
- Perform any other related duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
11-50 employees
