Clinical Phone Triage

Community Health Care, Inc.•Louisville, OH

5h•Onsite

About The Position

Community Health Care is a privately owned corporation with a 40-year history of providing high-quality, innovative, comprehensive, compassionate, supportive, personal, convenient, and cost-effective health care and services. They are actively engaged in the communities they serve and strive to recruit the finest staff, fostering growth and pride. Community Health Care Louisville is seeking a full-time Medical Assistant (MA, CMA) or Licensed Practical Nurse (LPN) with clinical experience for their Family Practice team. This role involves providing telephone support and triage, building patient relationships, managing patient care needs, supporting decision-making, scheduling appointments, creating and facilitating telephone encounters, and collaborating with providers and the care team to meet patient needs. The position is 40 hours, 5 days a week.

Requirements

Uphold the mission, values, and vision of Community Health Care.
Knowledge of anatomy, physiology, and common medications.
Analytical skills to assess patient condition.
Effective oral communication skills to interview patients and effectively communicate with Providers and care team members.
Strong written communication skills to record patient information clearly and concisely.
Excellent organizational skills and ability to multi-task.
Willingness to adapt and be flexible in stressful situations.
Ability to collaborate and communicate as a team.
Familiarity with electronic medical records, word processing, and email software programs.

Responsibilities

Performs phone triage and has direct patient contact to ensure timeliness of return calls to patients and/or family.
Proficient in managing multiple phone lines and a steady influx of calls.
Collecting required information from patients to efficiently triage patients based on illness acuity and office processes.
Providing medical advice to patients who have acute/chronic health conditions as directed by the provider.
Provide patient education regarding illnesses/diagnoses, symptom management, medications, and treatment plans.
Schedule appointments.
Access electronic medical records for patients to review results, medical history, and orders, and document in the patient record.
Assist care teams with telephone encounters and return calls to patients.
Assist with medication refills.
Transfer calls to appropriate staff/care teams.
Assist medical emergency teams in coordinating and transporting patients to the hospital.
Assist with referrals to home health care/skilled nursing, transfer of records and orders.