Phone Triage (RN or LPN)

Infinity Hospice Care Las Vegas•Las Vegas, NV

1d•$52,000

About The Position

Join Life Care Home Health Family! Serving Texas, Florida, Nevada, Georgia, and Arizona, we provide skilled nursing, therapy, homecare, hospice, palliative care, and private duty services. Why Work With Us? Nestmed AI Scribe : Less charting, more caring! Competitive pay, 401k, health & life insurance Flexible schedules & career growth opportunities Continuing education & recognition programs Supportive, family-like team culture Make a difference in patients’ lives while enjoying work-life balance. Apply today and grow with us! Responsibilities: Under the physician’s orders, the After Hours RN-Telephone supports clinical services through the acceptance and screening of after-hours calls from patients/families and is responsible for monitoring the quality of patient care administered and supporting clinical staff during the weekend and evening hours. Ensures the appropriate flow and coordination of patient visits and serves as clinical resource. This position reports to the Director of Inpatient and Program Development or designee. Primary tasks and duties: Promotes and practices the hospice mission and core values, and follows all policies and procedures of Infinity Hospice Care Answers, screens and triages patient calls and provides an exceptional patient experience through clinical, educational and emotional support to patients/families after hours. Communicates with After Hours RN-Field and assigns patient visits as appropriate Serves as a clinical expert and management resource to the weekend/evening clinical teams Monitors and maintains on-call coverage, including staff/patient ratios to ensure timely response and high-quality care is being provided to patient/family needs after hours and weekends Ensures all patients documentation is complete, accurate and timely and ensures appropriate utilization of EMR through ongoing chart audits Performs patient assessment, maximizes patient comfort and provides symptom relief to enhance the quality of life to the patient/family unit using specialized nursing and teaching skills related to palliative and end-of-life care Reviews and updates the Plan of Care, physician’s orders, MAR, pharmacy profile and other records to ensure patient/family needs are met Provides accurate and timely documentation of patient services within EMR to reflect the individualized plan of care and outcomes of interventions Collaborates and communicates effectively with the clinical team assigned to the patient in order to ensure continuity and quality of care Attends patient deaths, provides bereavement support to the patient caregiver/family, as indicated and performs post mortem care Recognizes and maintains professional boundaries in relationships with patient/family/caregiver Demonstrates knowledge of and adheres to the state Nurse Practice Act as well as legal, regulatory, and accreditation requirements Remains awake and alert during entire shift; demonstrates responsibility in work attendance Every incidental duty connected with the After Hours RN-Telephone positon cannot be specified in the job description and the colleague, at the discretion of the Director of Inpatient and Program Development, may be required to perform duties that are not included in this job description. Physical Requirements: While performing the duties of this job, the colleague is required to sit for long periods of time. Manual dexterity and visual acuity necessary to type using a computer keyboard, visually read information off a computer monitor and paper documents. Requires ability to orally communicate information over the telephone, in person, and hear responses. Ability to lift/carry up to 5 lbs.

Requirements

Possesses outstanding interpersonal communication skills needed to interact with all levels in the organization and with a wide range of referral sources
Demonstration of excellent customer service skills
Possess strong patient observation, assessment, clinical and documentation skills
Requires ability to manage multiple priorities, work under pressure and to be detail oriented
Self-starter, dependable with excellent communication, collaboration and organizational skills
Able to demonstrate an effective and working knowledge of computers, clinical information systems, software related to pharmaceutical information/management and communications.
Keyboarding 30-35 wpm
Able to work flexible hours (evenings, weekends and holidays) to meet identified organizational needs
Able to respond effectively to meet the treatment needs of chronically, acutely and terminally ill patients and their caregivers
Speak, write, read and comprehend English.
Possess a valid driver’s license and current auto insurance

Nice To Haves

Bilingual (English/Spanish) a plus

Responsibilities

Under the physician’s orders, the After Hours RN-Telephone supports clinical services through the acceptance and screening of after-hours calls from patients/families and is responsible for monitoring the quality of patient care administered and supporting clinical staff during the weekend and evening hours.
Ensures the appropriate flow and coordination of patient visits and serves as clinical resource.
Promotes and practices the hospice mission and core values, and follows all policies and procedures of Infinity Hospice Care
Answers, screens and triages patient calls and provides an exceptional patient experience through clinical, educational and emotional support to patients/families after hours.
Communicates with After Hours RN-Field and assigns patient visits as appropriate
Serves as a clinical expert and management resource to the weekend/evening clinical teams
Monitors and maintains on-call coverage, including staff/patient ratios to ensure timely response and high-quality care is being provided to patient/family needs after hours and weekends
Ensures all patients documentation is complete, accurate and timely and ensures appropriate utilization of EMR through ongoing chart audits
Performs patient assessment, maximizes patient comfort and provides symptom relief to enhance the quality of life to the patient/family unit using specialized nursing and teaching skills related to palliative and end-of-life care
Reviews and updates the Plan of Care, physician’s orders, MAR, pharmacy profile and other records to ensure patient/family needs are met
Provides accurate and timely documentation of patient services within EMR to reflect the individualized plan of care and outcomes of interventions
Collaborates and communicates effectively with the clinical team assigned to the patient in order to ensure continuity and quality of care
Attends patient deaths, provides bereavement support to the patient caregiver/family, as indicated and performs post mortem care
Recognizes and maintains professional boundaries in relationships with patient/family/caregiver
Demonstrates knowledge of and adheres to the state Nurse Practice Act as well as legal, regulatory, and accreditation requirements
Remains awake and alert during entire shift; demonstrates responsibility in work attendance
Every incidental duty connected with the After Hours RN-Telephone positon cannot be specified in the job description and the colleague, at the discretion of the Director of Inpatient and Program Development, may be required to perform duties that are not included in this job description.