RN Patient Flow Coordinator - OLG Patient Flow - Full Time 11a-11p

Ochsner Clinic Foundation•Lafayette, LA

About The Position

This job provides oversight and makes decisions related to patient flow, including directing and coordinating bed control for hospital admissions and transfers, as well as coordinating related environmental services (EVS) and transport operations. The coordinator oversees the coordination, triage, registration, and communication of transfer and consultation requests, working with a multidisciplinary team to determine an appropriate course of action for the patient, physician, and hospital. The role provides clinical oversight and critical thinking for daily patient-flow and bed-placement decisions. It supports hospital administration, management, and nursing staff in pursuing organizational goals and patient-centered care, while facilitating room assignments based on diagnosis, acuity, and patient flow. The coordinator collaborates with nursing units on staffing needs and capacity-surge and escalation plans, monitors and evaluates data, rounds and supervises day-to-day nursing-unit operations, and participates in telemedicine, business-development, and hospital-outreach activities. The position also requires adapting communication and services to individual patient populations, maintaining awareness of applicable laws and standards, and complying with the organization’s compliance, privacy, and safety programs. The listed duties describe the general nature and level of the role and are not exhaustive. Duties may change, and reasonable accommodations may be made for qualified individuals with disabilities. The role involves routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste in a healthcare environment. The physical demands are classified as Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

Associate’s degree in nursing, science, or a related field.
At least 3 years of clinical experience.
Registered nurse (RN) licensure in the state of practice.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels.
Proficiency with computers, software, and web-based applications, including SharePoint, Microsoft Excel, and Microsoft Word.
Ability to maintain professional and technical knowledge and required licensure and certifications through continuing education and professional development.

Nice To Haves

Bachelor’s degree in nursing.
Supervisory experience or transfer/call center experience.
Basic Life Support (BLS) certification from the American Heart Association.
Advanced Cardiovascular Life Support (ACLS) certification from the American Heart Association.
Pediatric Advanced Life Support (PALS) certification from the American Heart Association.

Responsibilities

Provide clinical oversight and critical thinking for daily patient-flow and bed-placement decisions.
Direct and coordinate bed control for hospital admissions and transfers, along with related EVS and transport operations.
Coordinate, triage, register, and communicate transfer and consultation requests, working with a multidisciplinary team to determine an appropriate course of action.
Support hospital administration, management, and nursing staff in achieving organizational goals and patient-centered care.
Facilitate professional relationships among leadership, medical staff, and interdisciplinary teams and coordinate patient room assignments based on diagnosis, acuity, and patient flow.
Evaluate and facilitate staffing needs with nursing units, using resources for capacity surges and patient-flow escalation plans.
Complete accurate data collection, monitoring, and evaluation.
Complete rounds and supervise day-to-day operations of nursing units.
Participate in semiannual telemedicine, business-development, and hospital-outreach activities.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, and requesting permissions.
Maintain knowledge of applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Follow the employer’s Compliance & Privacy Program and Standards of Conduct, including promptly reporting suspected unethical conduct and patient or employee safety, privacy, or compliance concerns.
Perform other related duties as required.