RN - Medical Case Manager

HealthCare Access Maryland•Baltimore, MD

About The Position

The Registered Nurse (RN) Medical Case Manager coordinates healthcare services for children in the Baltimore City Department of Social Services (BCDSS) foster care, ensuring timely access to medical and mental health care. The role monitors health needs, supports child welfare staff and caregivers with education and resources, and works with a multidisciplinary team to establish and maintain medical homes. Success requires strong organizational, communication, and problem-solving skills, cultural sensitivity, and a commitment to compassionate care. The position coordinates holistic healthcare for children in the MATCH Program in partnership with BCDSS foster care, foster parents, biological parents, managed care organizations, and healthcare providers. It identifies immediate medical needs at registration, reviews and assesses mandated initial foster care exam documentation, helps determine continuing care teams, and provides recommendations, resources, and education to caregivers and child welfare workers. The RN also supports families in navigating the Health Choice system to establish and maintain a medical home, prioritizes care and contacts by urgency, and documents case management activities in BCDSS and HCAM databases. The role participates in weekly team meetings, case transfer meetings, BCDSS meetings, multidisciplinary and inter-agency meetings, and conferences. It also includes timely timesheet submission and completion of required training. Additional duties may be assigned, and work past normal working hours may be required based on business needs.

Requirements

Bachelor’s degree in nursing from an accredited college or university.
Current licensure as a Registered Nurse in the State of Maryland.
One year of clinical nursing experience.
Relevant clinical experience providing services to families and children; public health or community setting experience is preferred.
Strong computer literacy, specifically with MS Word, Excel, Outlook, and SharePoint (365).
Organizational skills and ability to meet a demanding workload.
Attention to detail in completing file requirements and maintaining contract compliance.
Sensitivity to the cultural and socioeconomic characteristics of the population served.
Knowledge of the Housing First philosophy is preferred; support for the philosophy is required.
Excellent oral, written, interpersonal, and communication skills.
Problem-solving skills.
Proven ability to work efficiently and meet deadlines.
Ability to meet the physical requirements of the role, including regularly lifting or moving up to 25 pounds and occasionally lifting or moving up to 50 pounds.
May be required to work past normal working hours based on business needs.

Nice To Haves

Relevant clinical experience in a public health or community setting.
Knowledge of the Housing First philosophy.

Responsibilities

Coordinate holistic healthcare for children in the MATCH Program with BCDSS foster care, foster parents, biological parents, managed care organizations, and healthcare providers.
Ensure children in foster care receive needed medical and mental health care in a timely manner.
Assess children at risk for potential medical and mental health complications and monitor them closely.
Identify immediate medical needs when children sheltered with BCDSS are registered and begin healthcare coordination.
Review and assess initial medical documentation from mandated foster care exams.
Recommend appropriate continuing care teams.
Work with the Program Manager to conduct weekly case transfer meetings.
Provide recommendations, resources, and education to caregivers and child welfare workers.
Help foster care families navigate the Health Choice system to establish and maintain a medical home for children in the BCDSS foster care system.
Prioritize care and contacts according to urgency while multitasking accurately.
Document case management assessments, medications, treatment plans, activities, and resolutions in BCDSS and the HCAM Program database.
Attend weekly team meetings to review case assignments and transfers.
Participate in meetings required by BCDSS, multidisciplinary team meetings, inter-agency meetings, and conferences.
Submit timesheets accurately and on time.
Complete training required by HCAM and funders.
Perform additional duties as assigned.
Adhere to applicable safety and environmental codes, HCAM and work-site safety plans and rules, report unsafe conditions or accidents, practice standard precautions, and participate in safety training.