RN Manager Patient Care Operations - Procedural & Imaging Services
About The Position
The RN Manager Patient Care Operations collaborates with the Director/Administrator and department leadership to manage patient care operations and ensure excellent patient care. The role oversees approximately 50 FTEs in collaboration with two other managers and supports an environment that engages staff in achieving department and organizational goals. The manager integrates the needs of neonatal, pediatric, adolescent, and adult patients into care delivery and actively supports continuous improvement in safety, quality, and customer service. The manager oversees daily operations, staffing and scheduling, payroll and time reporting, regulatory compliance, patient safety, service quality, and patient satisfaction. This position leads process improvement and complex projects, supports recruitment and staff development, addresses performance and workplace concerns, and helps monitor productivity, budgets, patient charges, and variances. The manager also facilitates communication across the department and organization and pursues professional development. This is a day-shift role. The posting specifies at least three years of RN practice experience and says manager experience is highly preferred. The general qualifications include a minimum of 3–5 years of healthcare-environment experience; the PICU addendum specifies at least three years of clinical critical-care experience, including at least one year of pediatric clinical care. A bachelor's degree in nursing and an Illinois RN license are required. A relevant ANCC-recognized certification is required within 12 months of hire. Basic Life Support certification is required, and the PICU addendum requires PALS certification.
Requirements
- Graduate of an accredited baccalaureate nursing program; a bachelor's degree in nursing is required.
- Current RN license to practice in Illinois.
- At least 3 years of RN practice experience; the general qualifications specify 3–5 years of experience in a healthcare environment.
- For the Pediatric Intensive Care Unit addendum: at least 3 years of clinical critical-care experience, including at least 1 year of pediatric clinical care.
- Experience working in partnership with healthcare professionals in leadership roles.
- Relevant ANCC-recognized certification required within 12 months of hire.
- Basic Life Support certification required.
- For the Pediatric Intensive Care Unit addendum: PALS certification required.
- Excellent leadership, teamwork, written and verbal communication, and organizational skills.
- Entry-level understanding of budgeting and monitoring and analyzing budget variances.
- Knowledge of hospital information systems.
- Ability to provide leadership in a collaborative and facilitative style.
Nice To Haves
- Manager experience is highly preferred.
- Master’s degree in nursing, business, healthcare administration, or another related field.
- Pediatric Advanced Life Support and/or another specialty certification is required in some areas within 6 months of employment.
Responsibilities
- Manage daily patient care operations to support high-quality care, patient satisfaction, regulatory compliance, and patient safety.
- Conduct routine patient rounding to identify service-delivery trends and opportunities for service recovery.
- Develop, implement, and monitor operational processes and procedures.
- Lead process-improvement initiatives to achieve high-quality outcomes.
- Ensure effective staff scheduling and staffing.
- Oversee payroll and time reporting, including policy compliance and approval of overtime and incentive programs.
- Serve as a clinical and operational resource and role model for staff.
- Create and maintain a work environment that attracts, retains, and engages high-quality staff, and proactively address workplace issues.
- Assist with recruitment and selection of staff.
- Develop staff through coaching and mentoring, and coordinate professional development and new-staff orientation with staff development specialists and/or clinical educators.
- Maintain performance standards by addressing performance issues, providing coaching and disciplinary conversations, and contributing feedback to performance appraisals.
- Assist the Director in monitoring productivity, budgeting, patient charges, and variance reporting.
- Collaborate with the Director on budget preparation, monthly variance monitoring, and corrective actions or budget-adjustment recommendations based on data and changes in practice or trends.
- Lead and guide complex projects within the department and organization.
- Facilitate timely communication within and between departments and throughout the Lurie Children’s leadership structure.
- Communicate organizational changes to staff and serve as a link between staff and senior leadership.
- Pursue professional development and networking opportunities.
- Demonstrate knowledge of protocols for chemical disinfection, high-level disinfection, and sterilization when relevant to the role.
Benefits
- Medical, dental, and vision insurance
- Employer-paid group term life and disability insurance
- Employer contribution toward a Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO)
- Paid holidays
- Paid parental leave
- 403(b) with a 5% employer match
- Voluntary supplemental life, AD&D, and disability coverage
- Critical illness, accident, and hospital indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup childcare and eldercare
- Employee Assistance Program and specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
- Leadership incentives for select roles
- Wellbeing programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
