RN Manager Patient Care Operations - Procedural & Imaging Services

Lurie Children's Hospital•Chicago, IL

1d•$108,160 - $178,464•Onsite

About The Position

The RN Manager Patient Care Operations oversees patient care operations for Procedural & Imaging Services, managing approximately 50 FTEs in collaboration with two other managers. The manager works with the Director/Administrator and department leadership to deliver excellent patient care, support staff engagement in departmental and organizational goals, and promote safety, quality, and customer service. This is a day-shift position. At least three years of RN practice experience is required; manager experience is highly preferred. The role manages daily operations, including patient rounding, operational processes, quality improvement, staffing and scheduling, payroll and time reporting, and serving as a clinical and operational resource. The manager recruits, develops, coaches, and supports staff; coordinates training and orientation; addresses performance issues; and assists with budgeting, productivity, patient charges, and variance reporting. The manager also leads complex projects, facilitates communication across teams and leadership, pursues professional development, and demonstrates competency in disinfection and sterilization protocols when applicable. Candidates must have a bachelor’s degree in nursing and an Illinois RN license. A relevant ANCC-recognized certification is required within 12 months of hire. Basic Life Support certification is required; Pediatric Advanced Life Support and/or another specialty certification may be required in some areas within six months of employment. The job posting also includes a Pediatric Intensive Care Unit addendum specifying at least three years of clinical critical-care experience, including at least one year of pediatric clinical care, and requiring both BLS and PALS certification.

Requirements

Graduate of an accredited baccalaureate nursing program; a bachelor’s degree in nursing is required.
Current RN license to practice in Illinois.
At least three years of RN practice experience; the posting also specifies three to five years of healthcare-environment experience.
Experience working in partnership with healthcare professionals in leadership roles.
ANCC-recognized certification relevant to the area of responsibility within 12 months of hire.
Excellent leadership, teamwork, written and verbal communication, and organizational skills.
Entry-level understanding of budgeting and monitoring or analyzing budget variances, and familiarity with hospital information systems.
Demonstrated ability to provide leadership in a collaborative and facilitative style.
Basic Life Support certification.
For the Pediatric Intensive Care Unit addendum: at least three years of clinical critical-care experience, including at least one year of pediatric clinical care; PALS certification is required.
Current certificate and license relevant to practice in Illinois.

Nice To Haves

Manager experience is highly preferred.
Master’s degree in nursing, business, healthcare administration, or another related field.
Pediatric Advanced Life Support and/or other specialty certification, where applicable.

Responsibilities

Manage daily department operations to support high-quality care, patient satisfaction, regulatory compliance, and patient safety.
Round on patients to identify service-delivery trends and opportunities for service recovery.
Develop, implement, and monitor operational processes and procedures.
Lead process-improvement initiatives to achieve high-quality outcomes.
Ensure effective staff scheduling and staffing.
Oversee payroll and time reporting, ensure proper pay and policy compliance, and approve overtime and incentive programs.
Serve as a clinical and operational resource and role model for staff.
Proactively address work-environment issues and assist with recruiting and selecting staff.
Develop staff through coaching and mentoring; coordinate in-services, conferences, professional development, and new-staff orientation with staff development specialists and/or clinical educators.
Address performance issues through coaching, disciplinary conversations, and performance-appraisal feedback.
Assist the director with productivity, budgeting, patient charges, and variance reporting.
Collaborate with the Director to prepare the budget, monitor monthly variances, and take or recommend corrective action based on data and changing practices or trends.
Lead and guide complex projects within the department and organization.
Facilitate timely communication within and across departments and throughout the leadership structure; communicate organizational changes to staff.
Pursue professional development and networking to enhance professional knowledge and development.
Demonstrate knowledge of and competency with chemical disinfection, high-level disinfection, and sterilization protocols when required by the role.

Benefits

Medical, dental, and vision insurance.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and paid parental leave.
403(b) retirement plan with a 5% employer match.
Supplemental life, AD&D, and disability coverage.
Critical illness, accident, and hospital indemnity coverage.
Tuition assistance.
Student loan servicing and support.
Adoption benefits.
Backup childcare and eldercare.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Discounts on services at Lurie Children’s facilities.
Discount purchasing program.
The rewards package may include leadership incentives for select roles and wellbeing programs.