RN - Family Medicine - Biltmore Campus

Mahec•Asheville, NC

18h•Onsite

About The Position

The RN works collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum through telephone and in-person clinical care. The role supports an excellent patient experience, high-quality outcomes, and improved team productivity. The position is based at the Biltmore Campus and requires regular onsite attendance. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet the needs of clients or the division. The schedule is 40 hours per workweek, with occasional weekend, holiday, or evening coverage and flexibility for special assignments or evening activities as requested by the team leader. The RN provides triage, patient education, care coordination, clinical support, and panel management in a family medicine setting. The role includes participating in team huddles, supporting nurse-led visits and protocols, assisting with urgent and emergent care, and contributing to workflow improvement and organizational initiatives. The RN may float between clinics and support community vaccine and testing events. Compensation is $33.65 per hour for full-time work, plus MAHEC’s Total Rewards package. MAHEC is a qualifying employer for the Public Service Loan Forgiveness program; employees who meet federal requirements may qualify for forgiveness after 10 years of qualifying payments while working full-time at MAHEC. All employees and learners must receive the flu vaccine or have an approved exemption. MAHEC does not provide employment-based U.S. visa sponsorship.

Requirements

Current, unencumbered North Carolina nursing license.
Current CPR certification.
Ability to make knowledgeable clinical assessments and judgments.
Knowledge of triage protocols.
Knowledge and experience documenting patient care in an electronic health record.
Advanced computer skills for medical office software, educational programs, and presentation preparation.
Ability to communicate effectively and respectfully with colleagues, patients, and patients’ family members.
Ability to prioritize work and make appropriate decisions, including in complex situations.
Ability to work autonomously to solve problems and contribute to process improvement.
Ability to meet difficult situations with professionalism, empathy, and understanding.
Ability to lift and carry 25–35 pounds and push or pull 50–100 pounds.

Nice To Haves

Bachelor’s degree in Nursing preferred.
Two years of relevant experience or comparable combined experience and/or education preferred.
One to two years of nursing experience in an ambulatory setting preferred.
Telephone triage experience preferred.
Spanish-speaking skills strongly preferred.

Responsibilities

Participate in daily huddles with patient care teams.
Provide telephone triage for family medicine patients across the continuum.
Use evidence-based protocols for symptom-based management and provide evidence-based patient education.
Schedule appointments.
Review and triage medication refill requests in accordance with protocols.
Assist with prior authorizations for medications and durable medical equipment as needed.
In coordination with a provider, assess, interpret, and communicate laboratory results.
Identify opportunities for nurse-led visits, including annual wellness visits, new patient intakes, and acute visits.
Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinics.
Collaborate with consulting providers, behavioral health, nutrition, and pharmacists.
Provide panel management support to identify quality care gaps and participate in outreach as needed.
Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed.
Identify and perform pre-visit planning for a variety of visit types.
Assist with management of urgent and emergent patient care situations.
Perform phlebotomy and CLIA-waived lab tests, process specimens, and start IVs as needed.
Participate in annual competency training of clinical staff.
Float between clinics as needed to meet departmental needs.
Serve as a preceptor for new clinical staff.
Provide care management support, such as transitions-of-care calls and hospital follow-ups, within the clinic as needed.
Participate in process improvement for new and existing workflows.
Support divisional and organizational initiatives.
Support pop-up vaccine and testing community events.
Maintain licensure and yearly training requirements, including organizational training.
Communicate effectively and respectfully with colleagues, patients, and patients’ family members.
Prioritize work and make appropriate decisions to ensure timely completion of important tasks.
Apply current healthcare knowledge and clinical judgment to real-life situations.
Solve complex problems and contribute to continuous improvement.