RN - Family Medicine - Biltmore Campus

Mountain Area Health Education Center - MAHEC•Asheville, NC

2d•Onsite

About The Position

The RN works collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum through telephone and in-person clinical care. The role aims to provide an excellent patient experience, high-quality outcomes, and improved team productivity. Regular on-site attendance is an essential function. Typical business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet client or divisional needs. The position is 40 hours per workweek, with occasional weekend, holiday, or evening coverage and flexibility to respond to special assignments or evening activities as requested by the team leader. Compensation is $33.65 per hour, full-time, plus MAHEC's Total Rewards package. MAHEC is a qualifying employer for the Public Service Loan Forgiveness Program; eligible employees may qualify for loan forgiveness after 10 years of qualifying payments while working full-time at MAHEC. Employees and learners must receive the flu vaccine or have an approved exemption. MAHEC does not provide employment-based U.S. visa sponsorship.

Requirements

Current, unencumbered North Carolina nursing license.
Current CPR certification.
Ability to make knowledgeable clinical assessments and judgments.
Knowledge of triage protocols.
Knowledge and experience documenting patient care in an electronic health record.
Advanced computer skills related to medical office software, educational programs, and presentation preparation.
Effective communication, decision-making, interpersonal, organizational, and problem-solving skills.
Ability to work on-site and maintain regular attendance.
Ability to work flexible hours and occasionally provide weekend, holiday, or evening coverage.

Nice To Haves

Bachelor's Degree in Nursing.
Two years of relevant experience or comparable combined experience and/or education.
One to two years of nursing experience in an ambulatory setting.
Telephone triage experience.
Spanish-speaking skills.

Responsibilities

Participate in daily huddles with patient care teams.
Provide telephone triage for family medicine patients across the continuum.
Use evidence-based protocols for symptom-based management and provide evidence-based patient education.
Schedule appointments.
Review and triage medication refill requests in accordance with protocols.
Assist with prior authorizations for medications and durable medical equipment as needed.
In coordination with a provider, assess, interpret, and communicate laboratory results.
Identify opportunities for nurse-led visits, including annual wellness visits, new patient intakes, and acute visits.
Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinics.
Collaborate with consulting providers, behavioral health, nutrition, and pharmacists.
Provide panel management support to identify quality care gaps and participate in outreach as needed.
Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed.
Identify and perform pre-visit planning for a variety of visit types.
Assist with management of urgent and emergent patient care situations.
Perform phlebotomy, CLIA-waived laboratory tests, specimen processing, and IV starts as needed.
Participate in annual competency training for clinical staff.
Float between clinics as needed to meet departmental needs.
Serve as a preceptor for new clinical staff.
Provide care management support, including transitions-of-care calls and hospital follow-ups within the clinic as needed.
Participate in process improvement for new and existing workflows.
Actively embrace and support divisional and organizational initiatives.
Support pop-up vaccine and testing community events.