RN Care Coordinator, Psychiatry, Full Time, First Shift

UC Health•Cincinnati, OH

14h

About The Position

The Ambulatory RN Care Coordinator is a member of the healthcare team who supports physician clinics and provides coordinated, high-quality care to patients in an ambulatory setting. The position combines direct patient care with administrative responsibilities, with approximately 60% of time dedicated to patient-facing duties. The RN supports patients with complex and chronic conditions who need additional assistance during outpatient visits, helping them develop and carry out care plans, providing education, and collaborating with interdisciplinary healthcare professionals to improve care and patient experience. The role includes patient assessment, care planning, nursing interventions, education, care coordination, documentation, safety and compliance activities, and contributions to professional development and quality improvement. The RN coordinates referrals and follow-up, supports transitions of care, communicates with patients and care teams, and serves as a resource in the specialty area.

Requirements

Associate's degree in Nursing.
Current Registered Nurse (RN) license in the state of Ohio.
At least 2 years of nursing experience in an ambulatory or outpatient setting.

Nice To Haves

Bachelor's degree in Nursing.
Basic Life Support (BLS) certification.

Responsibilities

Communicate appropriately with patients and families, provide clear treatment instructions, and involve family or guardians in assessment and continuing care.
Recognize behavioral health concerns, physical limitations, potential abuse or neglect, and needs related to psychological, religious, or cultural factors; respond appropriately.
Conduct and document patient assessments, collect patient data, monitor trends, reassess patients as needed, and report changes in condition or abnormal results.
Use the nursing process to assess, plan, implement, and evaluate patient care, and establish priorities based on patient needs.
Develop and implement individualized care plans and care pathways in collaboration with healthcare providers and in response to clinical and psychosocial needs.
Provide nursing interventions, including medication administration, wound care, point-of-care testing, and assistance with minor procedures and diagnostic tests.
Maintain patient comfort and safety during ambulatory appointments, respond to emergencies according to nursing standards and protocols, and provide accurate hand-offs.
Complete nurse visits and real-time nursing documentation accurately and promptly according to hospital policies and procedures.
Educate patients and families about health conditions, treatment plans, medications, diagnostic testing, and self-care; assess understanding, re-educate as needed, and document teaching and response.
Coordinate referrals, follow-up appointments, access to services, and transitions of care; communicate test results and treatment plans and support patients throughout treatment.
Collaborate with interdisciplinary professionals, including social workers and dietitians, participate in team meetings, and serve as a liaison for other departments and interdepartmental projects.
Support prior authorization for medications and diagnostic tests, and anticipate patient and family needs to reduce care delays and financial toxicity and improve satisfaction.
Recruit patients for studies and collaborate with staff nurses on quality assurance.
Participate in nursing and hospital committees, policy and procedure development, evidence-based practice implementation, and system-wide performance improvement.
Serve as a specialty resource, preceptor, or mentor as needed; participate in orientation and education programs, staff meetings, and ongoing review of nursing research.
Maintain confidentiality, understand regulatory and accreditation requirements, monitor safety and departmental policies, share safety practices, and report safety concerns through MIDAS.
Maintain a positive, professional, cooperative, and calm demeanor with patients, staff, physicians, and management.