RN Call Center

Hospice of NW OhioToledo, OH

About The Position

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Requirements

  • Graduate of an accredited school of registered nursing; BSN preferred.
  • Currently licensed as an RN through the Ohio Board of Nursing.
  • Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
  • Has working experience charting in an EMR system, Netsmart system preferred.
  • Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
  • Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
  • Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
  • Has the ability to work independently and within an interdisciplinary team.
  • Demonstrates strong organizational, time management, and prioritization skills.
  • Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
  • Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
  • Must be CPR certified according to the American Heart Association CPR standards.

Nice To Haves

  • BSN preferred
  • homecare or hospice experience preferred
  • Netsmart system preferred

Responsibilities

  • Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
  • Redirects nursing visits as needed.
  • Assists in responding to informational/referral phone calls.
  • Maintains communication log book for evening/night service needs.
  • Maintains accurate information on Patient/Family profile, including medication profile as required.
  • Follows up with lab results and schedules lab work as needed.
  • Assists in processing and managing physician orders.
  • Assists with home visits/admissions as needed.
  • Assists with record review.
  • Forwards referrals to massage and music therapists.
  • Participates in in-services or other continuing education to meet own needs and agency requirements.
  • Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
  • Attends staff meetings and completes all mandatory training.
  • Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
  • Performs other duties as assigned.
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