RN Call Center

Hospice of NW Ohio•Toledo, OH

About The Position

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Requirements

Graduate of an accredited school of registered nursing; BSN preferred.
Currently licensed as an RN through the Ohio Board of Nursing.
Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
Has working experience charting in an EMR system, Netsmart system preferred.
Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
Has the ability to work independently and within an interdisciplinary team.
Demonstrates strong organizational, time management, and prioritization skills.
Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
Must be CPR certified according to the American Heart Association CPR standards.

Nice To Haves

BSN preferred
homecare or hospice experience preferred
Netsmart system preferred

Responsibilities

Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
Redirects nursing visits as needed.
Assists in responding to informational/referral phone calls.
Maintains communication log book for evening/night service needs.
Maintains accurate information on Patient/Family profile, including medication profile as required.
Follows up with lab results and schedules lab work as needed.
Assists in processing and managing physician orders.
Assists with home visits/admissions as needed.
Assists with record review.
Forwards referrals to massage and music therapists.
Participates in in-services or other continuing education to meet own needs and agency requirements.
Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
Attends staff meetings and completes all mandatory training.
Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
Performs other duties as assigned.