Call Center

Menard, Inc•Eau Claire, WI

1d•Onsite

About The Position

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner! Full time and part time positions available!

Requirements

Must be able to work ONSITE at the General Office in Eau Claire, WI
Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
High school diploma or equivalent
Strong customer service skills and the ability to handle customer inquiries in a professional manner

Nice To Haves

PM availability preferred
Opportunities to work occasional overtime including weekends and holidays

Responsibilities

Process sales and special orders based on Customer requests and need
Provide clarification on Menards return policies and process returns accurately
Ability to work both independently and on a team in a fast-paced work environment
Ability to solve customer concerns and provide effective solutions in timely manner
Provides direct customer service through oral and written communication via phone call and email using Menards-provided programs.
Contributes to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.