Call Center

Uintah Basin Healthcare current open positions • Vernal, UT

1d • Onsite

About The Position

Responsible for scheduling patient appointments for all clinics of the facility. Responsible for handling outbound and inbound calls from external and internal customers. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller. Performs other clerical duties as assigned.

Requirements

• Excellent attendance record.
• Maintains patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.

Nice To Haves

• Demonstrates an ability to be flexible, organized, and function well in stressful situations.

Responsibilities

• Handles outbound and inbound calls from external and internal customers.
• Transfers customer calls to appropriate staff.
• Obtains physicians' schedules on an established schedule.
• Schedules patient appointments called in by patients, physicians, and physicians' offices.
• Obtains patient demographic and insurance information and enters it into the computer system.
• Updates information in the computer system for returning patients.
• Answers calls in a professional and polite manner, communicates information to appropriate personnel.
• Communicates appropriately and clearly to supervisor, coworkers, and physicians.
• Provides patients with general information about the clinic, hospital, etc. provides directions.
• Maintains a good working relationship within the department and with other departments.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Demonstrates an ability to be flexible, organized, and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures patient confidentiality.
• Accepts other responsibilities as directed.
• Ensures that appearance and personal conduct are professional at all times.
• Excellent attendance record.
• Wears appropriate clothing for job functions.
• Wears ID badge.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
• Represents the organization in a positive and professional manner in the community.
• Maintains patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.
• Attends at least 8 staff meetings annually, reads and returns all monthly staff meeting minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed