Call Center

Uintah Basin Medical Center•Vernal, UT

11d•Onsite

About The Position

Responsible for scheduling patient appointments for all clinics of the facility. Responsible for handling outbound and inbound calls from external and internal customers. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller. Performs other clerical duties as assigned.

Requirements

Professional appearance and conduct.
Excellent attendance record.
Appropriate attire and ID badge.
Good rapport and cooperative working relationship with physicians, administration, and staff.
Positive and professional representation of the organization.
Maintains patient confidentiality.
Compliance with organizational policies regarding ethical business practices.
Attendance at a minimum of 8 staff meetings annually and timely return of meeting minutes.

Nice To Haves

Ability to be flexible, organized, and function well in stressful situations.

Responsibilities

Handles outbound and inbound calls from external and internal customers.
Transfers customer calls to appropriate staff.
Obtains physicians' schedules on an established schedule.
Schedules patient appointments called in by patients, physicians, and physicians' offices.
Obtains patient demographic and insurance information and enters it into the computer system.
Updates information in the computer system for returning patients.
Answers calls in a professional and polite manner, communicates information to appropriate personnel.
Communicates appropriately and clearly to supervisor, coworkers, and physicians.
Provides patients with general information about the clinic, hospital, etc. provides directions.
Maintains a good working relationship within the department and with other departments.
Responsible for knowing hospital policies and being familiar with hospital services that are available.
Demonstrates an ability to be flexible, organized, and function well in stressful situations.
Treats patients and their families with respect and dignity; ensures patient confidentiality.
Accepts other responsibilities as directed.
Ensures that appearance and personal conduct are professional at all times.
Maintains excellent attendance record.
Wears appropriate clothing for job functions. Wears ID badge.
Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
Represents the organization in a positive and professional manner in the community.
Maintains patient confidentiality at all times.
Complies with all organizational policies regarding ethical business practices.
Attends at least 8 staff meetings annually, reads and returns all monthly staff meeting minutes.