Call Center
Averypartners•Marietta, GA
•Hybrid
About The Position
A Women's Health practice in Cobb County is seeking a compassionate, organized, and dependable Call Center Representative to serve as the first point of contact for patients and support a growing women's health team. This role includes 3 months of onsite training at the West Cobb location, after which it transitions to fully remote work.
Requirements
- Experience in a call center, medical office, or customer service environment preferred
- Familiarity with healthcare systems such as ModMed/EMA preferred
- Experience with Availity, Cigna, and UHC portals a plus
- Strong communication and multitasking skills
- Self-motivated with the ability to work independently from home
- Reliable high-speed internet and dedicated workspace
Responsibilities
- Manage a high volume of incoming patient calls with professionalism and empathy
- Respond to patient emails and Klara messages promptly
- Support scheduling and patient inquiries
- Assist with fax management and documentation
- Collaborate with internal teams regarding insurance and patient questions
- Deliver an exceptional patient experience every day
Benefits
- Fully remote after training
- Supportive healthcare team environment
- Consistent weekday schedule
- Meaningful work helping patients every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
