RN Centralized Call Center (CCC)

Care Synergy•Denver, CO

1d•Remote

About The Position

The Denver Hospice has an immediate opening for a RN for our Centralized Call Center. Candidates must be based in Colorado for consideration. This is a full-time position with a schedule of 36 hours per week. The pay range is $42.13 - $46.13 per hour, with potential for supplemental pay based on position, schedule, and availability, including shift differentials and overtime. Mileage and expense reimbursement is provided at sixty-two and a half cents per mile. The organization values engagement, community, and outreach initiatives, providing a welcoming and supportive work environment where team members feel respected and valued. They support a culture of work-life balance and offer two free, confidential benefit programs. Employer pays over 90% of employee medical premiums in some plans. A Health Savings Account (HSA) is available with significant employer funding ($1,000 for single, $2,000 for family).

Requirements

Graduate of an accredited school of nursing.
1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
Current Colorado RN license.
Valid Colorado state driver license and proof of auto insurance.
Current CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates). CPR must be provided and/or obtained within 14 days of hire.
Ability to lift minimum of 30 lbs.

Nice To Haves

BSN preferred.

Responsibilities

Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care.
Functions as a resource and provides support across all affiliates.
Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller.
Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs.
Assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.
Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.
Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering.
Provides nursing support based on patient/family goals to achieve life closure.
Modifies care plan as necessary.
Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate.
Other duties and responsibilities as assigned.

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs