RN Centralized Call Center (CCC) - Remote
About The Position
The Denver Hospice has an immediate opening for a RN for our Centralized Call Center. Candidates must be based in Colorado for consideration. This is a full-time, remote position requiring 36 hours per week. The pay range is $42.13 - $46.13 per hour, with supplemental pay for shift differentials and overtime. Mileage reimbursement is provided at sixty-two and a half cents per mile. The organization values engagement, community, and outreach, providing a welcoming and supportive work environment where team members feel respected and valued. They support a culture of work-life balance and offer robust benefit programs.
Requirements
- Candidates must be based in Colorado for consideration.
- Graduate of an accredited school of nursing.
- 1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
- Current Colorado RN license.
- Valid Colorado state driver license and proof of auto insurance.
- Current CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates). CPR must be provided and/or obtained within 14 days of hire.
Nice To Haves
- BSN preferred.
Responsibilities
- Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care.
- Functions as a resource and provides support across all affiliates.
- Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller.
- Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs.
- Assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.
- Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.
- Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
- Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering.
- Provides nursing support based on patient/family goals to achieve life closure.
- Modifies care plan as necessary.
- Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate.
- Other duties and responsibilities as assigned.
Benefits
- Employer pays over 90% of employee medical premium in some plans
- Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
- Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
- Seven Paid Holidays with an additional Floating Holiday
- 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
- Company-Paid Life and AD&D Insurance
- Career & Logo wear
- Education Reimbursement Program
- Clinical Career Ladders
- Certification Pay
- Generous Discover-a-Star Team Member Referral Program
- Team Member Service Awards
- Early Wage Access
- Legal and Identity Protection
- Robust Leadership Development Training Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
