Risk Administrative Assistant

KOCH•Robbinsdale, MN

7d•$26 - $36•Onsite

About The Position

We're looking for a Risk Administrative Assistant to join our team! In this role, you'll support the Risk Department by coordinating claim intake, maintaining accurate documentation, and managing a variety of administrative responsibilities. You'll gather and organize accident, workers' compensation, equipment damage, and other claim information while ensuring documentation is complete, accurate, and routed to the appropriate team members. You’ll work closely with claims examiners, paralegals, drivers, and cross-functional teams to keep information flowing smoothly and help the department operate efficiently.

Requirements

Associate degree from an accredited college.
1+ year of Administrative Assistant experience in an in-house claims department, third-party administrator, and/or insurance company.
Strong Microsoft Excel skills, including formulas and data filtering.
Experience with data entry, organization and analysis, Microsoft Office, business software, file management, calendars, scheduling, and travel arrangements.
Strong verbal and written communication skills with proficiency in math, spelling, grammar, and punctuation.
Highly organized, detail-oriented professional who takes pride in accuracy, confidentiality, and follow-through.
Comfortable managing multiple priorities, working independently, and communicating with a variety of people in a fast-paced environment.
Strong administrative and data-management skills, sound judgment, and a proactive approach to problem-solving.
Motivated by keeping things organized, meeting deadlines, and providing dependable support to your team.

Nice To Haves

1-3 years of Administrative Assistant experience in a commercial transportation company's claims department, TPA, and/or insurance company.
Bachelor's degree preferred.
Transportation industry experience.
Familiarity with Risk Management Information Systems.
50+ WPM electronic communication speed.
Experience prioritizing multiple tasks and meeting deadlines.

Responsibilities

Handle incoming calls and claims inquiries related to motor vehicle accidents, workers' compensation, cargo, and equipment damage; gather information, prepare reports, and route matters to claims examiners.
Monitor the claims inbox and ensure information is reviewed, documented, responded to, and routed appropriately.
Enter, track, maintain, and upload claim and incident information in Origami/Risk Management Information Systems.
Assist claims examiners and paralegals with claim files, documentation, investigations, and settlements.
Gather and review accident documentation, including Samsara video, DVIRs, photos, police reports, and internal accident reports.
Follow up with drivers and claimants regarding accidents, damaged equipment, and claim filings.
Maintain equipment chain-of-custody documentation and update Auto Liability, Equipment Damage, and DOT reporting information.
Prepare state forms, assist with workers' compensation return-to-work follow-up, and support Risk leadership with administrative and compliance tasks.
Maintain electronic and hard-copy files, process incoming mail, and perform other duties and projects as assigned.