Reverse Logistics Technician I

Astreya•Kirkland, WA

About The Position

The Reverse Logistics Technician I supports day-to-day forward and reverse logistics operations by cross-training in L1 ITAM services as needed. The role handles inventory and asset management, e-recycling, customer requests, returned shipments, hardware sanitization, and quality checks while following established procedures and detailed instructions. The technician uses ticketing, inventory, and dispatch systems to document work, maintain accurate records, track metrics, and provide customer service. The position may also support global projects and perform other duties as required.

Requirements

High school diploma or GED and at least 2 years of related experience and/or training, or an equivalent combination of education and experience.
High attention to detail and ability to follow other technicians’ direction to ensure quality.
Ability to effectively use ticketing, inventory, and dispatch management systems.
Ability to determine methods and procedures for new assignments and potentially coordinate other personnel’s activities.
Ability to network with key contacts outside one’s area of expertise.
Ability to adapt to changing priorities, conditions, and circumstances while meeting important deadlines.
Strong organizational skills, including effective record-keeping and maintenance techniques.
Basic knowledge of computer hardware and ability to learn new software.
Proficiency with standard desktop PC tools and applications, such as MS Office, MS Outlook, and web browsers.
Understanding of the policies and objectives of the assigned program and related activities.
Knowledge of health and safety regulations.
Proficient spoken, written, and read English.

Nice To Haves

Ability to operate material handling equipment, including pallet jacks and forklifts, if applicable at the site; forklift operation is subject to certification.

Responsibilities

Support and cross-train into L1 ITAM services to maintain day-to-day forward and reverse logistics operations.
Assist with inventory, asset management, and e-recycling.
Use ticketing systems with a focus on customer service, SOP adherence, quality, reporting work accomplishments, and tracking metrics.
Use inventory data management software to maintain inventory accuracy and workflow.
Triage, handle, and fulfill customer requests through a web portal and in person as needed.
Receive and inspect return shipments; verify deliveries against hardware return requests and report damages, shortages, incorrect items, or other concerns to the appropriate person or vendor.
Load and unload shipments and perform assigned loading dock duties.
Maintain inventory records, assess department or warehouse needs, order supplies as appropriate, and maintain stock records.
Unbox and stock inventory on shelves and break down packing materials.
Assist with inventory procedures, including total stock counts and spot checks as needed.
Perform cleanup duties to keep the warehouse safe and orderly.
Contribute to large-scale global projects as needed.
Perform hardware data destruction and collect hardware for e-recycling.
Sanitize hardware and perform quality checks to support reliability and reuse.
Coordinate with third-party vendors on collection and recycling activities.
Perform other duties as required.

Benefits

Medical insurance through UHC (PPO, HSA, or Surest options) or, for California employees only, Kaiser (HMO option).
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, depending on location.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program through Goomi Group.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available six months after the start date and subject to a cap.
Paid Time Off, accrued and prorated, up to 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required by state and federal law.