Reverse Logistics Associate

Blue Nile•New York, NY

10h•$18 - $24

About The Position

The Reverse Logistics Associate supports the day-to-day execution of reverse logistics operations by receiving, inspecting, processing, and tracking return and RMA orders, customer returns, repairs, and returned inventory. Reporting to Reverse Logistics team leadership, the associate works closely with Manufacturing, Logistics, Production, Quality Control, Customer Service, and Supply Chain to ensure return and RMA orders are processed accurately, efficiently, and on time. The role suits someone who thrives in a fast-paced environment, pays close attention to detail, works well with a team, and takes ownership of daily responsibilities. The associate should be adaptable, eager to learn new processes, and committed to delivering a high-quality customer experience.

Requirements

High school diploma, GED, or equivalent.
Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel.

Nice To Haves

One or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment.
Experience working in a fast-paced, high-volume operational environment.
Jewelry, luxury goods, or e-commerce fulfillment experience.

Responsibilities

Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring merchandise is handled with care and meets quality, security, and accuracy standards.
Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
Meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.