Reverse Logistics Support Technician

MSA, The Safety Company•Murrysville, PA

7d•Onsite

About The Position

The Reverse Logistics Support Technician receives, unpacks, identifies, inspects, and processes customer-owned returned materials at MSA Safety’s Murrysville, Pennsylvania manufacturing plant. The role includes documenting quantities and damaged goods, completing return transactions in SAP according to work procedures and the US Return Material Authorization policy, and routing materials for repair, testing, salvage, resale, or scrapping. The technician also repacks, labels, and prepares materials for shipment; responds to internal communications about customer returns; and works with MSA customer service through email, phone, and Salesforce cases. The position supports KPI goals and cost containment by eliminating waste and requires adherence to safety, housekeeping, and quality standards. The schedule is first shift: 7:00 a.m. to 3:30 p.m. Monday through Friday, or four 10-hour days Tuesday through Friday. The role is based at the Murrysville manufacturing plant.

Requirements

High school diploma or equivalent.
Computer experience, including proficiency with Microsoft Office products.
Previous SAP experience.
At least 6 months of experience in materials, shipping/receiving, returns, inspections, or a related area.
Ability to read and understand drawings and work instructions.
Ability to understand standard units of measure.
Ability to lift up to 30 pounds without assistance.
Ability to infrequently push and pull a force of 50 pounds on a wheeled cart.
Ability to operate a pallet jack with heavy loads.
Ability to work in a team environment and communicate effectively with different organizational levels.
Ability to work independently with minimal supervision.
Ability to meet or exceed quality and productivity standards for the work area.
Ability to multitask and prioritize tasks.
Ability to maintain and organize records.
Ability to wear ANSI Z87-approved safety glasses, steel-toe shoes, and other required PPE.
Positive customer service skills.

Nice To Haves

Experience with Material Management, Logistics, and Customer Service software operations in SAP.
Experience with Microsoft Office products, specifically Outlook and PowerPoint.
JIRA experience.
Salesforce experience.

Responsibilities

Receive, unpack, identify, and deliver customer-owned materials.
Physically receive and open returned materials and process them in SAP according to work procedures.
Visually inspect returned products.
Return materials to the plant or direct them to production for repair, testing, salvage, or other handling.
Repack and label returned materials and prepare them for shipment to the plant for resale.
Scrap materials in SAP and physically, in accordance with state and local guidelines.
Respond to internal communications about customer returns by email or Salesforce.
Create and maintain standard operating procedures for the role.
Work with MSA customer service through email, phone, and Salesforce cases.
Maintain KPI goals and support cost containment by eliminating waste.
Follow applicable safety, housekeeping, and quality standards.
Train new associates and temporary agency assignments as needed.