Manager, Reverse Logistics
About The Position
The North America Reverse Logistics Manager owns the end-to-end strategy and execution of key reverse logistics processes across the Supply Chain organization. The role serves as a subject matter expert for Overages, Shortages & Damages (OS&D), Returns & Remnants, Warehouse Club Pest Reconciliation and Disposition, Quality Recall & Recovery, and Adjustable-Rate Program reporting and support. The manager partners across Supply Chain, Legal, Quality, Commercial, Logistics, Finance, and external service providers to manage recalls, returns, reconciliation, financial accuracy, and product disposition. The role also leads provider relationships and contract oversight, manages complex seasonal return activities, and identifies process, technology, reporting, and operational improvements. This is a full-time position with standard working hours in the Chicago office. Remote work is available one day per week according to a balanced team schedule, and travel is 10%.
Requirements
- Bachelor's degree in supply chain, Business, Engineering, or a related field.
- At least 7 years of experience in Supply Chain, Logistics, Operations, or related business functions, with demonstrated ownership of complex processes and independent decision-making.
- Strong understanding of Supply Chain processes and interdependencies, particularly logistics, inventory management, customer returns, financial reconciliation, and product disposition.
- Demonstrated experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
- Strong analytical, critical-thinking, and problem-solving capabilities, including evaluating risks and making sound business recommendations.
- Ability to communicate effectively with stakeholders at multiple organizational levels, including senior leadership.
- Strong organizational skills and ability to manage multiple concurrent priorities, including time-sensitive business issues and escalations.
- Ability to work standard working hours in the Chicago office; remote work is available one day per week based on the balanced team schedule.
- Ability to travel 10%.
Nice To Haves
- Experience in Reverse Logistics, Returns Management, Product Recovery, Recall Management, or related specialized Supply Chain functions.
- Experience managing third-party service providers, contracts, performance metrics, and business reviews.
- Familiarity with regulatory, quality, legal, or compliance considerations associated with product recalls and recoveries.
- Experience with SAP ECC, Power BI, Tableau, or other Supply Chain reporting and analytics platforms.
- Experience leading cross-functional process improvements, technology enhancements, or operational optimization initiatives.
- Proven ability to operate independently as a functional or process subject matter expert, managing multiple priorities and complex business activities with limited oversight.
Responsibilities
- Serve as the primary organizational subject matter expert for specialized reverse logistics activities, providing expertise, guidance, and independent problem resolution across functions.
- Act as a Supply Chain decision-maker and subject matter expert during product recall, recovery, and GEN recovery events, partnering with Legal, Quality, Commercial, and Logistics.
- Own relationships and contractual oversight for external service providers supporting Reverse Logistics operations.
- Lead contract negotiations, quarterly business reviews, service performance management, and issue resolution.
- Independently manage complex seasonal return activities and related business decisions to minimize financial exposure and operational disruption.
- Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across Commercial, Logistics, Finance, and external partners.
- Identify and implement process improvements, technology enhancements, reporting capabilities, and operational efficiencies, considering performance, risks, financial implications, and mitigation plans.
Benefits
- Bonuses and long-term incentives may be included in total compensation, depending on job level, eligibility, and performance.
- Matching 401(k) contributions.
- Profit sharing based on company profitability, job level, and years of service.
- Subsidized health care plans.
- Maternity, paternity, and adoption leave.
- Flexible work arrangements.
- Vacation purchase options.
- Recreation and fitness centers.
- Childcare.
- Counseling services.
- Comprehensive benefits program for employees and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
