Manager, Reverse Logistics

SC Johnson • Chicago, IL

7d • Hybrid

About The Position

The North America Reverse Logistics Manager is responsible for end-to-end ownership, strategic direction, and execution of critical Reverse Logistics processes across the Supply Chain organization. The role serves as a subject matter expert for Overages, Shortages & Damages (OS&D), Returns & Remnants, Warehouse Club Pest Reconciliation and Disposition, Quality Recall & Recovery, and Adjustable-Rate Program reporting and support.

The manager provides expertise, guidance, and independent problem resolution across functions; serves as a key Supply Chain decision-maker during product recall, recovery, and GEN recovery events; and partners with Legal, Quality, Commercial, and Logistics. The role owns relationships and contractual oversight for external service providers, including contract negotiations, quarterly business reviews, performance management, and issue resolution. It also manages complex seasonal returns, reconciliation, financial accuracy, product disposition, and process improvements.

The position is based in the Chicago office, with standard working hours. Remote work is available one day per week based on a balanced team schedule. Travel is 10%.

Requirements

• Bachelor's degree in supply chain, Business, Engineering, or a related field.
• At least 7 years of experience in Supply Chain, Logistics, Operations, or related business functions, with demonstrated ownership of complex processes and independent decision-making.

Nice To Haves

• Experience in Reverse Logistics, Returns Management, Product Recovery, Recall Management, or related specialized Supply Chain functions.
• Experience managing third-party service providers, contracts, performance metrics, and business reviews.
• Familiarity with regulatory, quality, legal, or compliance considerations associated with product recalls and recoveries.
• Experience with SAP ECC, Power BI, Tableau, or other Supply Chain reporting and analytics platforms.
• Experience leading cross-functional process improvements, technology enhancements, or operational optimization initiatives.
• Ability to operate independently as a functional or process subject matter expert, managing multiple priorities and complex business activities with limited oversight.
• Strong understanding of Supply Chain processes and interdependencies, particularly logistics, inventory management, customer returns, financial reconciliation, and product disposition.
• Experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
• Strong analytical, critical-thinking, and problem-solving capabilities, including evaluating risks and making sound business recommendations.
• Ability to communicate effectively with stakeholders at multiple organizational levels, including senior leadership.
• Strong organizational skills and ability to manage multiple concurrent priorities, including time-sensitive business issues and escalations.

Responsibilities

• Serve as the primary organizational subject matter expert for specialized reverse logistics activities, providing expertise, guidance, and independent problem resolution across functions.
• Serve as a key Supply Chain decision-maker and subject matter expert during product recall, recovery, and GEN recovery events, partnering with Legal, Quality, Commercial, and Logistics.
• Own relationships and contractual oversight for multiple external service providers supporting Reverse Logistics operations.
• Lead contract negotiations, quarterly business reviews, service performance management, and issue resolution.
• Independently manage complex seasonal return activities and associated business decisions to minimize financial exposure and operational disruption.
• Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across Commercial, Logistics, Finance, and external partners.
• Identify and implement process improvements, technology enhancements, reporting capabilities, and operational efficiencies.
• Address performance, risks, financial implications, and mitigation plans.

Benefits

• Bonuses and long-term incentives may be included in total compensation, based on company policy and applicable factors.
• Matching 401(k) contributions and profit sharing may be included, based on company profitability, job level, and years of service.
• Subsidized health care plans.
• Maternity, paternity, and adoption leave.
• Flexible work arrangements.
• Vacation purchase options.
• Recreation and fitness centers.
• Childcare.
• Counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager