Seasonal Reverse Logistics Associate
About The Position
Cabot Hosiery Mills is seeking a seasonal Reverse Logistics Associate for the winter season to process customer warranty claims and help meet customer expectations while maintaining the company’s reputation. The position processes claims, manages customer and warranty data, and collaborates with Customer Service, Quality, Product Development, and Logistics to support continuous improvement. The associate may also support inbound receiving and returns processing and is responsible for following warehouse safety protocols. Work takes place in a manufacturing environment, with local travel among company sites and occasional additional travel as needed.
Requirements
- Strong customer service orientation and attitude.
- Strong computer skills, including Microsoft Excel and Outlook.
- Strong product knowledge or ability to learn about the product.
- Knowledge of warehouse operations best practices.
- Commitment to excellence and continuous improvement.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Versatility, flexibility, and willingness to work with changing priorities.
- Ability to work independently and as part of a team.
- Ability to deal effectively with diverse individuals at all organizational levels.
- Forklift certification or ability to become forklift certified.
- Ability to perform the physical labor necessary, including lifting at least 50 pounds.
- Ability to travel locally to the organization’s sites and locations.
Responsibilities
- Process warranty claims by identifying the correct style and value of returned socks and issuing replacement credit to customers.
- Track, record, and present warranty data.
- Communicate with postal carriers to ensure warranties are moving smoothly.
- Work with the Quality Department to identify areas for continuous improvement.
- Work with Customer Service to ensure warranty service levels are met and identify opportunities for service recovery.
- Work with Product Development to identify areas for continuous improvement.
- Work with the Logistics Supervisor (B2C) to improve the warranty process.
- Support inbound receiving and returns processing when necessary.
- Maintain warehouse safety protocols and comply with safety requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
