Revenue Supervisor - Revenue Administration

City of Savannah•Savannah, GA

7d•Onsite

About The Position

Join our team today as a Revenue Cashiering Supervisor working within the Revenue Administration Division. As the Revenue Cashiering Supervisor, you'll provide hands-on leadership for the City's cashiering operations, ensuring every payment is processed accurately, efficiently, and in compliance with City policies and procedures while fostering a culture of accountability, teamwork, and outstanding customer service. In addition to overseeing operations, the Cashiering Supervisor provides staff training and works alongside the team in daily cashiering activities.

Requirements

Requires a Bachelor’s Degree in Accounting, Finance, Business Administration, Public Administration, or a related field; with one to three years of experience in accounting, banking, and/or cashiering; with a minimum of one year supervising employees in an accounting, banking, or cashiering environment; or any equivalent combination of education, training, and experience.
Must possess and maintain a valid state driver’s license with an acceptable driving history.

Nice To Haves

All minimum qualifications, plus one to two additional years of in-field experience; along with at least one additional year supervising employees in an accounting, banking, or cashiering environment; or any equivalent combination of education, training, and experience.

Responsibilities

Supervise, direct, and evaluate assigned staff, process employee concerns and problems; direct work; counsel, discipline; complete employee performance appraisals.
Coordinate, assign and review work; establish work schedules; maintain standards; monitor status of work in progress; inspect completed work assignments; answer questions; give advice and direction as needed.
Develop processes and procedures as necessary to perform daily work and special projects.
Interprets and explains city, and department policies and procedures.
Maintain processes and technology associated with the application of payments.
Participate in departmental projects, technology implementations, and continuous process improvement initiatives.
Ensure that payments are appropriately and efficiently applied to City accounts.
Prepare monthly statistical data reports and present findings.
Assist staff with, and respond to, customer complaints.
Communicate with customers by phone and in person concerning payments.
Correct misapplied payments.
Process employee leave sheets and review employee timecards for accuracy.
Assist with audits by providing supporting documentation and financial records.
Perform other related duties as assigned.