Revenue Specialist, MVA

EnableComp • United States - Remote, TN

14h

About The Position

The Revenue Specialist, MVA investigates and analyzes accounts to identify and coordinate insurance benefits and resolve outstanding balances for clients. The role works closely with patients and insurance carriers until claims are reprocessed and payments issued. The specialist researches motor vehicle accident claim payments, obtains and reviews supporting documentation, prepares initial bill packets and appeal letters, and follows up with payers to facilitate accurate and prompt reimbursement. The role also requires meeting departmental performance and production targets, adapting to process changes, collaborating with colleagues, communicating issues to management, and maintaining knowledge of applicable state laws. Regular and predictable attendance is required.

Requirements

• High school diploma or GED required.
• Two to four or more years of experience in healthcare billing or collections.
• At least two years of client-facing or customer service experience.
• At least one year of MVA billing and collections experience required.
• Intermediate understanding of insurance payer/provider claims processing and related data requirements.
• Intermediate understanding of MVA legal requirements.
• Strong interpersonal and communication skills, with the ability to collaborate with team members and cross-functional teams.
• Strong computer proficiency and ability to use basic office applications, including Microsoft Word, Excel, and Outlook.
• Ability to perform essential duties satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities.
• Regular and predictable attendance.
• Ability to work independently without direct supervision and demonstrate self-starting initiative.
• Ability to meet or exceed productivity targets and goals, maintain stable performance under pressure, and manage stress while maintaining stakeholder relationships.
• Proven written and verbal communication skills, analytical and problem-solving skills, and experience working with external clients; strong customer service skills and business acumen.
• Must be able to remain stationary 50% of the time.

Nice To Haves

• Associate's or bachelor's degree preferred.
• Experience with other complex claims is a plus.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Conduct online medical research of Motor Vehicle Accident claim payments using EnableComp's proprietary software, systems, tools, and other online medical websites.
• Research, request, acquire, and review medical records, provider notes, explanations of benefits, and other documentation needed to understand appeals or account information; submit required documentation with hospital claims to insurance companies.
• Conduct timely and thorough telephone follow-up with payers, update claim systems with accurate information, verify receipt of supporting documentation, and facilitate reimbursement.
• Prepare accurate MVA initial bill packets or appeal letters using EnableComp systems and tools, and submit them with necessary supporting documentation to insurance companies.
• Deliver outcomes through teamwork, continuous improvement, and a client-first approach while contributing to a positive team culture.
• Accept and apply feedback, build proficiency, and adapt to changes in processes, priorities, and organizational needs.
• Meet established departmental performance and production targets, completing work accurately and in accordance with output and efficiency expectations.
• Attend weekly team meetings to discuss updates and changes, including hospital procedures and client issues.
• Communicate issues to the manager, including system errors, questions for other departments, and HIPAA questions.
• Stay up to date on state laws governing fee schedules, filing limits, and other statutes.
• Perform other duties as required.

Benefits

• Professional growth and development support, including tools, resources, and support to help employees thrive and grow their careers.
• Employee testimonial describes the company as family-oriented and flexible, with understanding of work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED