Revenue Specialist

VSF Rentals • Piqua, OH

15h

About The Position

The Revenue Specialist owns the resident journey from move-in through renewal across apartment communities in Ohio. The role is focused on retaining residents and increasing revenue beyond base rent, with accountability for portfolio results and no property ownership or day-to-day building operations. The specialist partners one-to-one with a leasing agent and works with community managers and setter, applications, and move-in teams. The role uses AppFolio, Google Workspace, and Slack and operates at a fast pace, with an expected workweek of 50+ hours that includes some evenings and weekends.

The specialist manages renewals, resident check-ins, ancillary services and rentals, and reporting. They track renewal opportunities and resident information in AppFolio, investigate reasons residents may leave, escalate pricing or concession requests, and report results to the Sales Manager. The position requires consistent follow-up, high-volume phone work, measurable sales performance, independent problem-solving, and strong pipeline organization.

Requirements

• At least 2 years of experience in a commission-based sales role in any industry.
• Demonstrated ability to close sales.
• A quantifiable track record, such as deals closed, dollars produced, close rate, or quota attainment.
• Experience carrying and consistently meeting a monthly sales target.
• Comfort with high-volume phone work and rejection.
• Strong follow-up habits and persistence.
• Technology proficiency, including spreadsheets, Google Drive, and CRM or property management software.
• Independent thinking and problem-solving ability.
• Strong organization skills to manage a pipeline of prospects at different stages without letting opportunities slip.

Nice To Haves

• Property management experience, especially renewals or ancillary income in U.S. multifamily housing.
• Experience selling add-ons, upgrades, or memberships to an existing customer base.
• Experience with property management software such as Buildium, Rent Manager, or Entrata.
• LIHTC (affordable housing) knowledge, including annual recertifications.

Responsibilities

• Own the full lead-to-lease process, including showings, applications, approvals, move-ins, and related follow-up.
• Run showings and convert prospects into signed leases.
• Follow up with leads until they sign or decline, preventing leads from going cold.
• Manage renewals alongside new leases.
• Maintain a clean, current daily pipeline in AppFolio.
• Coordinate with the setter, applications, and move-in teams.
• Provide high-quality service to prospects and residents.
• Track upcoming lease expirations in AppFolio and begin renewal outreach 90 days before lease end.
• Call, text, and email residents with renewal offers, answer questions, and confirm their plans.
• Send renewal agreements and follow up until signed, declined, or escalated.
• Identify early why residents may leave and work with community managers on potential solutions, including maintenance, noise, parking, or pricing issues.
• Escalate pricing or concession requests to the Sales Manager with a recommendation.
• Collect notices to vacate, confirm move-out dates, and conduct short exit surveys.
• Drive income beyond base rent from garages, storage units, reserved parking, and clubhouse and conference room rentals.
• Prioritize filling under-used parking and storage inventory and help evaluate additional storage opportunities.
• Market specials and add-on services to residents and follow up on conversion.
• Track ancillary inventory, rentals, customers, and prices by property.
• Manage booking, payment, and agreements for clubhouse and conference room rentals.
• Conduct resident check-ins 30 days after move-in, mid-lease, and before renewal, using them to support satisfaction and offer relevant add-ons.
• Keep resident notes, renewal status, and ancillary rentals current in AppFolio.
• Report weekly to the Sales Manager on renewals, early move-outs, ancillary income, conversion rates, and reasons residents leave.
• Treat residents fairly and consistently, follow fair housing rules, and maintain confidentiality of resident information.

Benefits

• 80 hours of PTO to start, with no waiting period and increases over time.
• 8 paid holidays.
• Medical, dental, vision, short-term disability, long-term disability, and life insurance.
• Company-provided technology, including a laptop, monitors, and phone system.
• Quarterly performance reviews.
• Performance-based annual bonus of 5–15% of total compensation, based on company and individual performance tied to key KPIs.
• Success commission, with renewal opportunities eligible for bonuses based on renewal speed and no stated commission cap.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed