Revenue Processing Specialist
About The Position
Under general supervision, performs work of routine difficulty and complex customer service duties. Performs a full range of customer service duties such as providing information, researching problems, receiving, and processing payments, and explaining policy and procedure to customers. Face to face customer service with cash handling. Provides comprehensive or specialized information on programs and services. Performs a wide variety of office support tasks and serves in a back-up capacity to other positions in the operations area. Performs other work as required. This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on qualifications, performance, and experience.
Requirements
- High school diploma or GED
- Three years of customer service experience
- At least one year of cash handling experience
- Working knowledge of the principles and practices of customer service
- Working knowledge of standard office practices and procedures
- Ability to exercise tact and diplomacy in dealing with the public
- Ability to interact with a variety of people from different cultures and backgrounds and of varying ages
- Ability to perform mathematical calculations
- Ability to communicate effectively orally and in writing
- Ability to operate a personal computer and related software and other standard office equipment
- Ability to develop and maintain effective working relationships with internal and external customers
- Pre-employment drug testing
- FBI criminal background check
- Education/degree verification
Nice To Haves
- Verbal and written fluency in both English and Spanish
Responsibilities
- Performs work of routine difficulty and complex customer service duties.
- Performs a full range of customer service duties such as providing information, researching problems, receiving, and processing payments, and explaining policy and procedure to customers.
- Face to face customer service with cash handling.
- Provides comprehensive or specialized information on programs and services.
- Performs a wide variety of office support tasks.
- Serves in a back-up capacity to other positions in the operations area.
- Performs other work as required.
Benefits
- Career progression opportunities
- Salary incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
