Revenue Specialist

Baker McKenzie • New York, NY

16h • $109,000 - $117,000 • Hybrid

About The Position

The Revenue Specialist manages the end-to-end revenue portfolio for assigned Partner or Client Pods, including account setup, billing, collections arrangements, and inventory management. The role develops collaborative relationships with attorneys throughout client invoicing and collections, analyzes inventory statistics, prepares supporting documentation, and makes recommendations aligned with business strategies. The Revenue Specialist also works with management to train and mentor Pod members.

The role oversees billing and collections from engagement through collection, coordinates draft and final bill preparation and submission, manages e-billing requirements and troubleshooting, communicates with clients and attorneys about billing and collection arrangements, and responds to inquiries about accruals, audits, and payment reports. It prepares forecasts and reports, monitors billing and collection activity and unapplied cash, supports accurate payment application, and maintains backup coverage through cross-training and knowledge transfer. The Specialist may step in for other Pod professionals and is expected to understand the relevant technology platforms and basic matter-opening, billing, e-billing, and collections responsibilities.

This is a full-time, hybrid Center Services position in New York. Occasional travel may be required with advance notice. The position reports to the Revenue Manager.

Requirements

• Bachelor’s degree in accounting, finance, business, or equivalent experience.
• Prior law firm billing or revenue cycle experience.
• Strong understanding of the end-to-end revenue lifecycle, including matter opening, compliance, rates, billing, and collections.
• Ability to assess information quickly, anticipate needs and outcomes, and apply business acumen.
• Ability to lead teams of professionals by prioritizing and guiding work, offering improvements, and correcting issues.
• Ability to serve as a point of contact, handle concerns, escalate appropriately, and take ownership and accountability.
• Excellent Microsoft Excel skills and strong competency in PowerPoint, Word, and online research tools.
• Ability to ensure accurate data integration, maintain data integrity, and support process efficiency across systems.
• Proven ability to independently investigate, diagnose, and resolve complex operational or financial issues.
• Strong critical thinking and diligence, with the ability to produce accurate, high-quality work under pressure.
• Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely.
• Confidence engaging with senior Partners, Finance leadership, and cross-functional teams.
• Ability to deliver exceptional client service through teamwork, collaboration, and independent initiative.
• Discretion in handling sensitive and confidential matters.
• Motivation and sound judgment in managing competing priorities professionally.
• Ability to multitask, manage shifting deadlines, and deliver high-quality work in a fast-paced environment.
• Strong organizational and prioritization skills.
• Flexibility to work additional hours as required.
• Ability to identify process enhancements, improve controls, and increase value.
• Adaptability, resilience, and a solution-focused approach to change.

Nice To Haves

• Familiarity with Intapp and SAP.

Responsibilities

• Establish and maintain professional, collaborative relationships with attorneys, Pod professionals, and clients, ensuring compliance with attorney and client specifications and managing Pod billing and collections from engagement through collections.
• Verify rates with rate analysts; review and implement outside counsel guidelines; monitor fee caps, tier discounts, and matter budgets; set up and monitor alerts; and communicate with the Billing & Intake Committee regarding discounts, write-downs, and write-offs.
• Manage the draft-to-final bill process with the Biller, ensure billing attorneys receive accurate drafts and return them promptly, oversee final bill and eBill submission in the appropriate format, and confirm bills are submitted to clients and posted in the accounting system.
• Collaborate with eBillers on new client account setups and e-billing requirements; update fields according to billing guidelines; submit invoices electronically; troubleshoot issues; and follow up on acceptance and timely payment with the eBilling team.
• Communicate with clients as requested or established, coordinate billing and collection arrangements with attorneys and clients, provide information about special arrangements, and respond to related inquiries.
• Respond to inquiries about accruals, audits, and payment reports; recommend solutions based on billing trends and realization; and prepare ad hoc reports as requested.
• Prepare monthly billing and collections forecasts for assigned portfolios, maintain draft-status and collection-projection tools, and monitor billing and collections numbers daily.
• Monitor unapplied cash, offer resolutions, assist Accounts Receivable with accurate payment applications, keep partners updated on available, unapplied, and trust funds, and apply funds when needed.
• Establish backup support through cross-training and knowledge transfer to ensure seamless portfolio support.
• Provide coverage for Pod professionals, including handling basic matter-opening, billing, e-billing, and collections responsibilities and using relevant technology platforms.
• Train and mentor Pod team members and peers.

Benefits

• Bonus opportunities, subject to eligibility requirements.
• Medical coverage, subject to applicable plan terms and Firm policies.
• Dental coverage, subject to applicable plan terms and Firm policies.
• Vision coverage, subject to applicable plan terms and Firm policies.
• Retirement savings plans, subject to applicable plan terms and Firm policies.
• Time off and leave programs, subject to applicable plan terms and Firm policies.
• Wellness benefits, subject to applicable plan terms and Firm policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level