Revenue Recovery Specialist

Encore Fire Protection•Needham, MA

3d•Onsite

About The Position

Encore Fire Protection is seeking a Revenue Recovery Specialist, internally known as an Accounts Receivable Specialist, to join its Finance team at the Needham, Massachusetts office. The role supports the day-to-day management of receivables across the service business and works closely with Operations, Service, and Account Management to keep billing, collections, and communication processes running smoothly. The position has a direct impact on cash flow and Encore’s financial health. During the first 30 days, the specialist learns Encore’s systems, processes, and people; trains on ServiceTrade, Sage, Esker, and other accounts receivable technologies; shadows peers; processes invoice payments; and learns invoicing, remittance, reporting, and the full billing cycle. By 60 days, the specialist partners with the AR team, supports assigned locations, assists with collections follow-up, reconciles payments with the Cash Applications team, and works with Operations to resolve billing issues. By 90 days, the specialist takes ownership of assigned locations, communicates directly with customers, handles collections and reconciliations, maintains accurate system documentation, identifies trends, and suggests improvements. Over time, the role contributes to improving AR efficiency, accuracy, and collaboration as the business grows. The position offers an expected hourly range of $25–$28, commensurate with experience, and an opportunity for a results-driven bonus based on personal output and effectiveness in the role.

Requirements

One to three years of experience in Accounts Receivable, Collections, or a related accounting role; recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.
Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
Proficiency in Microsoft Excel and comfort working within multiple systems.
Highly organized and detail-oriented, with the ability to manage competing priorities.
A proactive mindset and curiosity to learn new processes, tools, and approaches.
A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Experience in a multi-location, service-based, or construction-related business.
Experience using Sage, ServiceTrade, Esker, or similar AR tools.
Experience working directly with customers on past-due balances or payment plans.
Track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
Identify and escalate uncollectable balances, and prepare recommendations for demand letters, agency submissions, or write-offs.
Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
Handle accounting inquiries and assist with special projects that support the team’s success.
Process invoice payments and support invoicing, remittance, and reporting workflows.
Assist with collections follow-up and reconcile payments with the Cash Applications team.
Communicate directly with customers regarding accounts and open balances.
Maintain accurate documentation within company systems.
Approach challenges with curiosity, collaboration, and a solution-first mindset.