Revenue Recovery Representatives

CPI Security • Charlotte, NC

6d • Onsite

About The Position

CPI Security is seeking a Revenue Recovery Representative to join its team at its headquarters in Charlotte, North Carolina. The role focuses on reducing delinquency while providing outstanding customer service. The ideal candidate is self-motivated, detail-oriented, energetic, and able to multitask in a fast-paced, team-oriented environment.

The schedule is Tuesday through Friday from 12–9 and Saturday from 9–5, with Sunday and Monday off. Annual earnings range from $42,000 to $52,000.

Requirements

• High school diploma.

Nice To Haves

• At least 2 years of B2C and soft collections experience.

Responsibilities

• Manage collection efforts with persuasiveness and professionalism.
• Contact customers by telephone or in person to determine reasons for overdue payments and review sales, service, or credit contract terms.
• Place accounts on hold for incoming orders until payment is received.
• Document daily collections activity, including emails and inbound and outbound phone calls.
• Place outbound calls to delinquent customers to collect past-due billing.
• Receive inbound calls from customers wishing to make payments or arrange payments.
• Print, fold, and mail dunning letters to delinquent customers.
• Audit the cancel reason report monthly.
• Perform additional duties as assigned by Management.

Benefits

• Comprehensive, ongoing training, including leadership development.
• Engaging and fun company culture that succeeds through diversity.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Short-term and long-term disability insurance options.
• Life insurance options.
• Company-paid holidays.
• Floating holiday.
• Paid time off (PTO).
• Free monitored security system after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED