Revenue Recovery Specialist

Encore Fire Protection • Needham, MA

5d • $25 - $28 • Onsite

About The Position

Encore Fire Protection is seeking an Accounts Receivable Specialist to join its Finance team at the Pawtucket, Rhode Island headquarters. The role supports day-to-day receivables management across the growing service business and works closely with Operations, Service, and Account Management to maintain effective communication and processes.

The specialist manages assigned customer accounts, supports billing and collections, reconciles payments, resolves billing issues, and maintains accurate documentation and aging reports. The role is hands-on, with responsibility for helping keep cash flowing, customers informed, and internal teams aligned. Over time, the specialist is expected to take ownership of assigned locations, identify trends, suggest process improvements, and contribute to more efficient and accurate AR operations.

During the first 30 days, the specialist learns Encore’s systems and workflows, including ServiceTrade, Sage, Esker, and other AR technologies; shadows peers; and processes invoice payments. By 60 days, the specialist partners with AR colleagues, supports assigned locations, assists with collections follow-up, reconciles payments with the Cash Applications team, and works with Operations to resolve billing issues. By 90 days, the specialist takes ownership of assigned locations, communicates directly with customers, manages collections and reconciliations, and maintains system documentation. Longer term, the specialist helps refine AR operations and may grow responsibilities as the business scales.

The role requires one to three years of experience in Accounts Receivable, Collections, or a related accounting role, though recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply. The stated hourly range is $25–$28, commensurate with experience, with an opportunity for a results-driven bonus based on personal output and effectiveness.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role; recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience with Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past-due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, and prepare recommendations for demand letters, agency submissions, or write-offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team’s success.
• Process invoice payments and become familiar with invoicing, remittance, reporting, and billing-cycle workflows.
• Assist with collections follow-up and reconcile payments with the Cash Applications team.
• Communicate directly with customers about open balances and maintain accurate documentation in company systems.
• Suggest improvements and contribute to refining AR operations, efficiency, accuracy, and collaboration.

Benefits

• Performance-based bonus opportunity based on personal output and effectiveness in the role.
• Paid tuition for fire protection-related schooling needed to obtain licensing.
• Company swag and attire provided at least twice a year.
• Comprehensive medical, dental, and vision coverage.
• Participation in the Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• Access to leading-edge web-based productivity tools.
• Culture that encourages experimentation, learning, and improving together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed