Revenue Recovery Specialist

ATI Restoration, LLC•Plano, TX

7h•Remote

About The Position

The Revenue Recovery Specialist identifies and resolves operational, compliance, billing, insurance, and payment gaps that delay revenue on completed work. The role supports Managed Repair Program (MRP), TPA, and insurance-direct files and serves as the financial extension of CORE Compliance for program work. It works across CORE, Operations, Billing, Accounts Receivable, Finance, carriers, and TPA partners to move files through financial closeout. The successful candidate is self-directed and organized enough to manage a large file queue remotely, and communicates clearly and firmly with field offices and external partners. The position provides oversight of revenue recovery and compliance issues across insurance-related work, works with office leadership to resolve workflow issues, provides corrective training, and escalates unresolved or recurring issues to the Revenue Recovery Manager and appropriate leadership. The position is primarily remote, with travel as needed for office training, compliance reviews, and operational support. Work involves managing a large file queue and coordinating with field offices, carriers, and TPA partners.

Requirements

At least 3 years of experience in restoration, insurance claims, construction billing, or accounts receivable.
Working knowledge of MRP/TPA program requirements, draws, and payment flows.
Ability to read estimates, supplements, and change orders and identify what blocks payment.
Experience working with carriers, adjusters, and TPA portals.
Strong Excel or Google Sheets skills for tracking and reporting.
Self-direction and file queue management skills.
Clear, firm communication and cross-functional collaboration skills.

Responsibilities

Review MRP and TPA files for financial, compliance, or workflow issues that block payment.
Monitor required program milestones and control points through financial closeout.
Identify missing documentation, including COSs, ATPs, final photos, work authorizations, change orders, estimates, supplements, and invoices.
Confirm required documentation is uploaded to the correct TPA or carrier platform and that required QA or approval steps are complete.
Identify available draws and approved funds that have not been requested and initiate the appropriate request.
Coordinate billing to align with approved or requested funds.
Identify approved work that has not been invoiced or paid.
Review TPA deductions, program fees, credits, and payment calculations for accuracy.
Identify billing timing issues that create payment delays or collection risk.
Flag program repairs, private repairs, or change orders that have been processed incorrectly.
Request revenue credits, invoice corrections, and forecast updates as needed.
Track payment movement from the carrier or TPA through receipt by ATI.
Work with carriers, adjusters, clients, and customers to resolve approvals, payment delays, and funding status.
Confirm financial and program requirements are complete before file closeout.
Work with CORE, Program Administrators, Project Directors, Regional and Office Managers, Billing, and Finance to correct workflow gaps.
Coach offices on file updates, documentation, and draw requirements.
Escalate recurring compliance or workflow failures that contribute to aged accounts receivable.
Attend monthly Admin Program meetings and required training to stay current on program changes.
Research ATI's unclaimed property by state and legal entity, and support claim filings.
Provide oversight of revenue recovery and compliance issues, work with office leadership to resolve workflow issues, provide corrective training, and escalate unresolved or recurring issues to the Revenue Recovery Manager and appropriate leadership.
Perform other related duties as assigned by the manager.