Revenue Operations Consultant

Zirous•Wdm, IA

5d•Hybrid

About The Position

Zirous is seeking an experienced Revenue Operations Consultant to help clients align sales, marketing, and customer service operations by designing, implementing, and optimizing the platforms that support them. The consultant partners with clients from pre-sales demonstrations and discovery through solution design, configuration, deployment, and ongoing optimization, translating business goals into practical technical solutions that support adoption and measurable results. The role works across the RevOps platforms supported by the team, including Adobe Marketo, HubSpot, Salesforce, and Zendesk. The consultant works on varied projects as a full-time consultant; project lengths and client industries vary. They act as the client's primary point of contact and collaborate with internal project, resource management, and sales teams. The position includes facilitating requirements, configuring and customizing platforms, integrations and data migration, leading technical demos, providing troubleshooting and support, advising on best practices, delivering training, and documenting solutions. Zirous is based in the Des Moines, Iowa area. Local candidates are preferred, and remote applicants may be considered if they can demonstrate successful remote-work performance and substantial experience with relevant technology partnership platforms and industry standards. Des Moines metro employees follow a hybrid schedule, working in the office Tuesday through Thursday and from home Monday and Friday.

Requirements

Bachelor's degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field, or equivalent practical experience.
At least 2 years of experience successfully implementing service delivery solutions such as Zendesk, ServiceNow, or Freshdesk in a consulting or in-house role.
Experience gathering requirements for service delivery platforms and configuring, customizing, and administering them.
Strong analytical and problem-solving skills, including translating business requirements into technical solutions.
Excellent communication, presentation, and interpersonal skills, including explaining complex technical concepts to non-technical audiences.
Project management experience and the ability to prioritize tasks, manage timelines, and mitigate risks.
Ability to work independently and as part of a team in a fast-paced environment.
Strong customer-centric approach and commitment to exceptional service.
Interest in learning new tools and technology according to business and client needs.

Nice To Haves

Experience with API integrations and web services for connecting Zendesk with other systems.
Adobe Marketo, HubSpot, Salesforce, or Zendesk certifications.
For remote applicants, a proven record of successful remote work and substantial experience with relevant technology partnership platforms and industry standards.

Responsibilities

Serve as the client's main point of contact and communicate project status, timelines, roadblocks, and recommendations.
Facilitate client meetings, elicit and simplify requirements, define project scope and objectives, and prioritize business needs.
Configure and customize RevOps tool instances, including user roles, groups, permissions, workflows, triggers, automations, macros, custom fields, forms, and reports.
Integrate platforms with business systems using APIs, apps, and native integrations.
Plan and execute data migrations.
Lead the technical portions of client demos, explain product value and functionality, address questions and concerns, and follow up with resources and calls to action.
Collaborate with internal project and resource managers and sales teams to support project success and stakeholder alignment.
Provide troubleshooting and technical support during and after implementation.
Advise clients on best practices and identify opportunities for optimization and efficiency improvements.
Help develop and deliver training for client administrators and end users.
Create documentation for configured solutions and best practices.
Build and maintain collaborative client relationships as a trusted advisor.
Stay current with product features, products, and industry trends.

Benefits

Competitive compensation package.
Insurance benefits.
401(k) retirement plan with employer match.
On-site snacks and beverages.
Small-group activities outside of work.
Employee of the Month and Employee of the Year recognition awards with bonuses.
Company-paid lunches for Lunch and Learns.
Casual dress in the office or while working from home; dress-up attire is expected when client-facing.
Flexible schedule.
Hybrid work model for Des Moines metro employees.
Flexible time off (unlimited time off).
Paid holidays.
Company swag.
Cell phone subsidy and Verizon discounts.