Revenue Operations Consultant

Zirous • West Des Moines, IA

5d • Hybrid

About The Position

Zirous is seeking an experienced Revenue Operations Consultant to help clients align sales, marketing, and customer service operations through the design, implementation, and optimization of the platforms that support them. The consultant partners with clients from presales demonstrations and discovery through solution design, configuration, deployment, and ongoing optimization, translating business goals into practical technical solutions that support adoption and measurable results.

The role works across RevOps platforms including Adobe Marketo, HubSpot, Salesforce, and Zendesk, and delivers connected, end-to-end solutions on varied client projects. The consultant serves as a primary client contact, leads requirements gathering and technical demonstrations, configures and customizes platforms, supports integrations and data migrations, and provides troubleshooting, training, documentation, and optimization guidance. The position also collaborates with internal project, resource management, and sales teams.

Local candidates in the Des Moines, Iowa metropolitan area are preferred. Remote applicants may be considered if they demonstrate successful remote-work performance and substantial experience with relevant technology partnership platforms and industry standards. Des Moines-area employees follow a hybrid schedule, working in the office Tuesday through Thursday and from home Monday and Friday.

Requirements

• Bachelor’s degree in Computer Science, Management Information Systems, Business & Technology Consulting, or a related field, or equivalent practical experience.
• At least 2 years of experience successfully implementing service delivery solutions such as Zendesk, ServiceNow, or Freshdesk in a consulting or in-house role.
• Experience gathering requirements for service delivery platforms and configuring, customizing, and administering them.
• Strong analytical and problem-solving skills, including the ability to translate business requirements into technical solutions.
• Excellent communication, presentation, and interpersonal skills, including the ability to explain complex technical concepts to non-technical audiences.
• Project management experience and the ability to prioritize tasks, manage timelines, and mitigate risks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer-centric approach and commitment to delivering exceptional service.
• Interest in learning tools and technology based on business and client needs.

Nice To Haves

• Experience with API integrations and web services for connecting Zendesk with other systems.
• Adobe Marketo, HubSpot, Salesforce, or Zendesk certifications.
• A proven record of successful remote work and substantial experience with relevant technology partnership platforms and industry standards for remote applicants.

Responsibilities

• Serve as the client’s main point of contact and proactively communicate project status, timelines, roadblocks, and recommendations.
• Facilitate client meetings, elicit and simplify requirements, and define project scope, objectives, and priorities based on business needs.
• Configure and customize RevOps tool instances, including user roles, groups, permissions, workflows, triggers, automations, macros, custom fields, forms, and reporting.
• Integrate platforms with other business systems using APIs, apps, and native integrations.
• Plan and execute data migrations.
• Lead the technical portion of demonstrations, explain platform value and functionality, address questions and concerns, and follow up with resources and next steps.
• Collaborate with project and resource managers, sales, and other internal stakeholders to support project success and alignment.
• Troubleshoot and resolve technical issues during and after implementation.
• Advise clients on best practices and identify opportunities for ongoing optimization and improved efficiency.
• Assist in developing and delivering training for client administrators and end users.
• Create documentation for configured solutions and best practices.
• Build and maintain collaborative client relationships, acting as a trusted advisor.
• Stay current with new features, products, and industry trends.

Benefits

• Insurance benefits.
• 401(k) retirement plan with employer match.
• On-site snacks and beverages.
• Small-group activities outside work.
• Employee of the Month and Employee of the Year awards with bonus amounts.
• Company-paid lunches for Lunch and Learns.
• Casual dress.
• Flexible schedule.
• Hybrid work model for Des Moines-area employees.
• Flexible time off described as unlimited, subject to supporting the team and company.
• Paid holidays.
• Company swag.
• Cell phone subsidy and Verizon discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level