Revenue Lifecycle Manager (SaaS)

Ueni

15h

About The Position

We are looking for a builder who understands that the "revenue lifecycle" is critical to a growing SaaS company. The ideal candidate has experience in the early stages of a startup, has worn multiple hats, and has a proven ability to improve customer retention and expansion. This role requires a blend of strategic thinking and hands-on execution, with a focus on analyzing data to understand the 'why' and implementing solutions for the 'what'.

Requirements

• 4+ years of direct experience in Revenue Operations, Growth Marketing, or Customer Success Operations within a B2B SaaS environment.
• Deep understanding of SaaS metrics (MRR/ARR, NRR, GRR, Churn, LTV, CAC).
• Hands-on experience with modern SaaS tooling (e.g., HubSpot/Salesforce, Stripe, Mixpanel/Amplitude, ChurnZero/Gainsight, or similar stacks).
• Proven track record of measurably improving retention or expansion revenue.
• Experience working in a fast-paced environment that values rapid experimentation and pivoting.
• Experience working with US small business customers is preferred.

Nice To Haves

• Experience in the chaotic early days of a startup, wearing multiple hats and figuring things out with limited resources.
• Systematic approach to activation and retention, learned through experience.
• Natural curiosity and a proactive approach to investigating metric changes, forming hypotheses, and testing solutions.
• Ability to both build analytical tools and write marketing copy.

Responsibilities

• Own the post-acquisition revenue journey, focusing on maximizing Net Revenue Retention (NRR), smoothing expansion paths, and proactively addressing churn.
• Track, analyze, and improve key SaaS metrics including NRR, GRR, LTV:CAC ratios, and expansion velocity.
• Map the post-sales customer journey, identify friction points in trial user drop-off and expansion stalling, and design experiments to resolve them.
• Act as a cross-functional liaison between Product, Customer Success, and Marketing to ensure product value aligns with monetization strategy.
• Build, test, and iterate on automated expansion triggers, renewal playbooks, and lifecycle email campaigns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed