Lifecycle Services Manager

Emerson•Tinley Park, IL

4d•$90,000 - $145,000•Onsite

About The Position

If you are an Engineer professional looking for an opportunity to grow, Emerson has a great role for you! As the Lifecycle Services Manager based in our Tinley Park, IL office, you'll be leading the Central Regional Lifecycle Services activities and the team of customer support engineers who analyze, and address problems associated with the installation, start-up, and operation of sophisticated distributed control systems and sub-systems at customer locations. At Emerson, we help customers in the world’s most crucial industries tackle the challenges of modern life. Be a part of a team that drives innovation that makes the world healthier, safer, smarter, and more sustainable. The Power & Water Solutions business focuses on upgrading existing power plant systems with industry leading automation controls and instrumentation to promote sustainability and longevity of our North American power grid.

Requirements

Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience
7+ years of related experience
Willing and able to travel up to 25%
Legal authorization to work in the United States without sponsorship now or in the future

Nice To Haves

OV400 certification and prior Ovation and/or DCS experience
PE (Professional Engineer) or PMP
Past experience as site manager or project manager
Past demonstrated leadership abilities

Responsibilities

Lead the engineering and administrative staff at the Central Regional Operations office. Through this team, you will provide local customers with system problem resolutions, field services, system startup coverage, system upgrades, small project implementation, project management, and more, to generate business volume growth and customer satisfaction.
Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.
Perform monthly project cost reviews and implement procedures to improve efficiency. Review upgrade, project, and service proposals for accurate content and ensure objectives are being met.
Support the financial, efficiency, and quality objectives for the region: sales volume, margin, customer satisfaction, timely shipments, and high-quality startup and support service.
Supervise and coordinate personnel, equipment, and financial resources to expand the business volume and profitability of the region.
Work closely with the Aftermarket Sales Team to develop work scope, implement upgrades and service functions, to improve efficiency and promote teamwork in the region and throughout the organization.
Mentor and coach team members, fostering a psychologically safe and inclusive environment that supports career growth and development.