Director of Lifecycle Services

Emerson•Houston, TX

1d•Onsite

About The Position

This is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.

Requirements

Bachelor's Degree plus 7 years of experience or Master’s degree in Engineering, Business, or a related technical field required
7+ years of experience of lifecycle service management, or a STO Manager industrial automation, flow control, Petro/chem or industrial vertical or a Field Service Manager
5+ years in a senior leadership role overseeing after-market services
Must be able to travel domestically and internationally, up to 60%
Legal authorization to work in the US - visa sponsorship will not be provided

Nice To Haves

Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software).

Responsibilities

Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
Manage the regional spare parts strategy and logistics network to ensure rapid response times.
Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
Support channel partners in developing their own service capabilities to extend the brand’s reach.
Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.