Operations Director, Lifecycle Services

GDT - General Datatech•Remote-Texas, TX

21h

About The Position

Software is becoming more important in the IT infrastructure space. Providing a lifecycle approach to supporting our clients is key to maintaining a value- based relationship with them and creating future revenue streams for GDT. The lifecycle methodology helps clients during the presales phase align applications and buying models with the clients desired business objectives. After the sale, the methodology continues to support the client adopt the applications, provide usage/adoption/value analytics and identify new ways the client can leverage the applications available to them in the buying model to maximize their investment. The Operations Director, Software Services is responsible for the overall management of our Software Lifecycle Management services that includes the processes, tools and ongoing innovation required to deliver value to our clients and partners. The Operations Director, Software Services also focuses on software pre-sales enablement, developing tools and processes for finding and landing new software clients and aiding GDT sales’ teams during deal pursuits. Additionally, this position seeks out new revenue streams including but not limited to Install Base Analytics and Software Asset Management.

Requirements

Overall management of our Software Lifecycle Management services
Processes, tools and ongoing innovation required to deliver value to our clients and partners
Software pre-sales enablement
Developing tools and processes for finding and landing new software clients
Aiding GDT sales’ teams during deal pursuits
Seeks out new revenue streams including but not limited to Install Base Analytics and Software Asset Management
Manage a team of BI specialists / developers
Manage both internal employees and contractors
Ensuring that functional design including structure, policies and procedures are effective and efficient
Migrate the SDM function from being a customer advocate to a proactive function in driving software adoption to maximize the client’s investment
Assist with the onboarding of new software programs
Educate on how to access software
Provide proactive reports on consumption and value
Identify areas DD can help drive adoption with additional services (ie. Managed or ITaaS)
Facilitate the introduction of other services as part of the software lifecycle program
Identify other potential software applications GDT could capture as part of the lifecycle program
Elevate client relationships through the proliferation of lifecycle management
Manage the EA renewal process
Integrate overall service portfolio into SSO GTM by identifying solutions that can help drive adoption and acceleration of software (ie. Consulting, MS, etc)
Provides budget and financial analysis to ensures allocation of resources for the required delivery of Software Lifecycle Management services
Develop / implement a software asset management (SAM) platform
Provide a single view of all software assets enabling GDT to capture a greater share of the client’s software spend.
Reconcile what has been purchased to what is being consumed
Apply software entitlements, vendor rules/models to determine better commercial structure
Report on deployment and usage for compliance and improved adoption
Integrate reporting and SAM tools with top tier software portals for automation (ie. Cisco, EMC, VMware, etc)
Develop Self-Service Portal to support end user move, adds, changes
Retain top performers
Performance manage those needing improvement
Recruit people of the highest caliber into the organization and support them to quick productivity
Provide reporting and analytics to show client value of new software consumption models.
Develop new tools and or management capabilities. (ex. Software Asset Management)

Responsibilities

Develop and continually improve the Software Lifecycle Management (SLM) services to maximize software consumption and market opportunity
Oversee the ongoing management of SLM program clients
Lead the improvement and development of new reporting tools to help support both presales and post sales
Proactive reporting – lead development of reporting tools to identify and help show justification for new consumption models
Value add reporting- improve on “ELA Effect” reports to help demonstrate the value the clients is getting from an Enterprise Agreement (EA) and identify areas clients can increase adoption to recognize more value
Manage a team of BI specialists / developers that will enhance existing tools that document current software lifecycle management
Manage both internal employees and contractors required to deliver software adoption and tracking at EA clients as appropriate
Accountable for ensuring that functional design including structure, policies and procedures are effective and efficient
Migrate the SDM function from being a customer advocate to a proactive function in driving software adoption to maximize the client’s investment
Assist with the onboarding of new software programs
Educate on how to access software
Provide proactive reports on consumption and value
Identify areas DD can help drive adoption with additional services (ie. Managed or ITaaS)
Facilitate the introduction of other services as part of the software lifecycle program
Identify other potential software applications GDT could capture as part of the lifecycle program
Elevate client relationships through the proliferation of lifecycle management
Manage the EA renewal process
Integrate overall service portfolio into SSO GTM by identifying solutions that can help drive adoption and acceleration of software (ie. Consulting, MS, etc)
Provides budget and financial analysis to ensures allocation of resources for the required delivery of Software Lifecycle Management services
Develop / implement a software asset management (SAM) platform to provide a single view of all software assets enabling GDT to capture a greater share of the client’s software spend.
Reconcile what has been purchased to what is being consumed
Apply software entitlements, vendor rules/models to determine better commercial structure
Report on deployment and usage for compliance and improved adoption
Integrate reporting and SAM tools with top tier software portals for automation (ie. Cisco, EMC, VMware, etc)
Develop Self-Service Portal to support end user move, adds, changes
Retain top performers
Performance manage those needing improvement
Recruit people of the highest caliber into the organization and support them to quick productivity
Provide reporting and analytics to show client value of new software consumption models.
Develop new tools and or management capabilities. (ex. Software Asset Management)