Revenue Enablement Manager, Customer Success Org

D2L•Toronto, ON

1d•$92,500 - $111,000•Hybrid

About The Position

D2L is a cloud company modernizing education and building the Future of Work. The company is at the forefront of transforming teaching and learning models to create personalized, student-centric experiences that improve retention, engagement, satisfaction, and results. D2L's mission for 25 years has been to transform the way the world learns and improve human potential globally. They emphasize that every application is personally reviewed by their Talent Acquisition team, and while AI tools are used for internal tasks, they do not influence candidate evaluations. The Customer Success Enablement Manager will be responsible for the delivery and execution of the global Customer Success Enablement Strategy, collaborating with business functions to assess needs, define and execute programs, and enhance the effectiveness of the customer success organization. This role involves overseeing onboarding, productivity improvement, learning development, and training for various Customer Success roles, requiring a collaborative approach to develop best practices that empower teams to drive customer outcomes. The role requires approximately 25% travel annually, primarily within North America, with potential for international travel.

Requirements

5+ years of experience driving effective enablement strategies in a fast-paced environment, leveraging technology and modern learning methodologies
Strong business acumen with the ability to align Customer Success enablement initiatives to overall business goals, including retention, growth, and customer value
Demonstrated ownership of programs or projects, with strong project management skills (scoping, stakeholder alignment, planning, execution, and measurement)
Ability to operate with flexibility and agility across multiple priorities in a complex environment
Excellent verbal and written communication skills, including strong facilitation and presentation abilities
Proven ability to collaborate and influence effectively across all levels of the organization
High attention to detail with a passion for learning and continuous improvement
Proficiency in Microsoft Office tools
Ability to work both independently and collaboratively
Bachelor’s degree in education, business, curriculum design, related field, or equivalent work experience

Nice To Haves

Experience with virtual learning environments and learning management systems preferred
Understanding of AI tools and trends as they apply to Customer Success, customer lifecycle management, and go-to-market functions
Ability to evaluate and recommend AI-powered solutions for enablement, including content creation, onboarding, coaching, customer insights, and training

Responsibilities

Collaborate with subject matter experts to design and deliver competency-based programs that support ongoing skill development across the Customer Success organization (e.g., onboarding, adoption, retention, and expansion strategies)
Own and evolve the Customer Success onboarding program, continuously improving content delivery and measuring effectiveness across learning, application, and business impact
Develop and execute readiness programs for new product launches, features, customer programs, and service offerings to ensure Customer Success teams can effectively support customers
Act as a quality and alignment partner for cross-functional teams by ensuring programs delivered to Customer Success are relevant, actionable, and aligned to customer outcomes
Facilitate the delivery of weekly, monthly, quarterly, and annual enablement programs and events—virtually and in-person—to enhance the capabilities and productivity of the global Customer Success team
Identify and expand opportunities to leverage D2L solutions as learning tools to support continuous development within the Customer Success organization
Use data and analytics to measure enablement adoption, effectiveness, and business impact
Track and improve key Customer Success performance metrics through enablement, including: Time to value, Customer adoption and engagement, Customer health and retention, Success planning and lifecycle execution
Stay informed on industry trends, competitive landscape, and evolving customer expectations to ensure enablement programs remain relevant and high-impact
Identify performance gaps and proactively recommend targeted enablement solutions to improve Customer Success outcomes
Partner with Revenue Operations to define requirements and optimize Customer Success tools, systems, and workflows
Collaborate with Product, Marketing, and Services teams on key initiatives and internal events (e.g., product launches, company kickoffs, and customer programs)
Manage enablement content to ensure accuracy, accessibility, and relevance
Develop and execute communication strategies to effectively engage and inform the global Customer Success team
Evaluate Customer Success team knowledge across products, services, and best practices, and implement continuous improvement strategies

Benefits

Wellness Subsidy
Equity Grants
Variable Incentive
Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.