Revenue Enablement Manager (CX)

Boulevard

6d•$100,000 - $120,000•Remote

About The Position

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come Do The Best Work Of Your Life At Boulevard. We are seeking a dynamic and experienced Revenue Enablement Manager to join our team. The Revenue Enablement Manager will play a crucial role in equipping our sales and specifically our customer experience (CX) teams with the knowledge, tools, and resources they need to drive revenue growth and deliver exceptional customer outcomes. This role will collaborate closely with CX leadership, marketing, product management, and customer success to develop and implement effective sales enablement strategies and initiatives. As well as onboard new hires across the revenue organization on our sales tactics and tools.

Requirements

4+ years of experience in Customer Success or Customer Experience within a SaaS environment, including at least 1+ year in an Enablement-focused role. Direct CSM experience strongly preferred
Proven success designing and executing enablement programs that drive measurable improvements
Expertise with core GTM and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData).
Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively.
Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies.
Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels.
Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI.

Responsibilities

Design & Execute Enablement Strategy: Develop and implement a comprehensive enablement strategy to support the customer experience organization in achieving retention, satisfaction, and expansion goals. Conduct in-depth needs assessments to align onboarding, everboarding, and continuous learning programs with CX segment priorities across success, support, and implementation teams.
Drive Performance Through Insights: Use learning analytics and CX performance data—including time-to-productivity, CSAT, NPS, churn rate, retention, and health score trends—to measure and improve the effectiveness of enablement programs. Leverage Gainsight to surface customer health signals and translate them into targeted coaching interventions for the team.
Champion AI & Innovation: Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows, identifying new tools and methodologies that enhance team productivity, self-serve capabilities, and the overall customer experience. Evaluate emerging tooling to keep Boulevard's CX motion ahead of the curve.
Content & Curriculum Development: Create, curate, and maintain impactful enablement content—playbooks, escalation guides, QBR frameworks, training materials, and presentations—that equip CX teams to deliver consistent, high-quality customer interactions and articulate Boulevard's value throughout the customer lifecycle.
Training & Facilitation: Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. Partner with CX managers to coach, reinforce, and sustain core skills including onboarding methodology, renewal motions, objection handling, and customer health management in all success functions from SMB thru Strategic
Cross-Functional Leadership: Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership to ensure strategic alignment, resolve complex customer escalations diplomatically, and maintain message consistency across post-sale teams. Serve as a bridge between GTM and CX to ensure smooth handoffs and a unified customer experience.
Operational Excellence: Leverage and manage the CX tech stack to drive efficiency, insight, and consistent adoption across teams. Champion best-in-class use of tools to enable proactive customer management and data-driven decision making.
Project Management: Lead strategic enablement initiatives from concept to completion by developing project plans, and coordinating internal and external partners to deliver on-time, high-impact outcomes that improve CX team readiness and customer outcomes.
Performance Monitoring: Analyze CX metrics—including CSAT, NPS, renewal rates, churn, time-to-value, escalation trends, and adoption rates—to identify skill gaps and inform continuous improvement strategies. Use Gainsight health score data to proactively flag at-risk accounts and shape targeted enablement responses.
Trusted Advisor: Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding, engagement, and retention strategies. Help teams move from reactive to proactive customer management through scalable, data-informed enablement programs.