Revenue Process & Enablement Manager

Nefco•East Hartford, CT

About The Position

We are seeking a process-oriented, systems-savvy professional to own and optimize end-to-end revenue processes across sales, pricing, and CRM systems. This role combines deep knowledge of Salesforce, Epicor Eclipse, and pricing operations with a passion for training, documentation, and enablement. You will serve as the primary owner of customer data — ensuring its accuracy, completeness, consistency, and usability across systems. You will design, document, govern, and train on standardized processes that drive efficiency, data integrity, margin protection, and predictable revenue growth in our industrial distribution and construction supplies business. At this time, this is a hands-on individual contributor role focused on process excellence and user enablement with the potential for future people management.

Requirements

2–3 years of experience in Sales Operations, Revenue Operations, Pricing, CRM administration, or related process-focused roles.
Hands-on experience with Salesforce (configuration, automation, reporting) and ERP systems (Epicor Eclipse or similar).
Strong understanding of B2B sales processes, pricing strategies, and industrial/distribution operations.
Proven ability to document processes, develop training materials, and drive user adoption.
Advanced Excel skills and familiarity with data visualization tools.
Excellent communication and collaboration skills — able to work effectively with field reps and leadership.

Nice To Haves

Bachelor’s degree in Business, Finance, Economics, Supply Chain, related field, OR equivalent experience.
Salesforce Administrator certification (or equivalent).
Experience in industrial distribution, construction supplies, or margin-sensitive B2B environments.
Background with pricing matrices, CPQ, or revenue analytics.
Exposure to structured SDLC/release processes and cross-functional project work.

Responsibilities

Design, document, and continuously improve end-to-end revenue processes (lead-to-cash, pricing workflows, pipeline management, quoting, forecasting support, and customer agreements).
Own pricing process governance related to customer-specific agreements, rebates, and audits to minimize leakage and protect margins.
Standardize sales and revenue workflows in Salesforce, ensuring alignment with business motions like pipeline visibility, account structure, and forecasting.
Identify bottlenecks and drive process improvements using data and cross-functional input.
Own the Salesforce configuration and maintenance requirement roadmap (Flows, validation rules, custom objects), including integrations with ERP and other systems.
Support CRM platform health, data model integrity, and upcoming enhancements (e.g., Marketing Cloud).
Maintain a prioritized enhancement backlog and follow a disciplined SDLC for changes (requirements, design, test, release, documentation).
Ensure data quality, governance, and reporting standards across revenue systems.
Act as the authoritative owner of customer data across Salesforce, Epicor Eclipse, and integrated systems.
Establish and enforce standards for data accuracy, completeness, deduplication, enrichment, and ongoing maintenance.
Implement data quality rules, validation processes, and regular audits to maintain a trusted single source of truth.
Drive initiatives to cleanse, normalize, and enrich customer records (e.g., account hierarchies, contact information, segmentations, and pricing agreements).
Monitor and report on data health metrics, resolving issues proactively to support reliable reporting, forecasting, and decision-making.
Develop and deliver training programs, playbooks, quick-reference guides, and workshops for sales reps, pricing team members, and other stakeholders on processes, systems, and best practices.
Serve as a go-to resource for troubleshooting and user support, reinforcing adoption and effective usage.
Create and maintain clear, up-to-date documentation of processes, standards, and system workflows.
Support sales enablement initiatives, including competitive intelligence sharing and value-based selling tools.
Build and maintain key reports, dashboards, and pricing/sales analytics to support decision-making.
Conduct pricing and competitive analysis; track margin trends, win/loss data, and process performance metrics.
Partner with Sales, Pricing, Marketing, Purchasing, Finance, and IT on process alignment, new initiatives, and system enhancements.
Provide actionable insights and recommendations to improve revenue operations and pricing effectiveness.