Revenue Cycle Trainer

Community Care Cooperative (C3)•Boston, MA

15h•$91,042 - $109,250•Hybrid

About The Position

The Revenue Cycle Trainer works under Community Technology Cooperative, LLC, a subsidiary organization of Community Care Cooperative (C3). Under the direction of the Training and Security Manager, the role educates, implements, maintains, supports, and maximizes use of revenue cycle portions of software applications used in daily operations. The trainer supports Epic use in Patient Access, HIM, and Professional Billing, develops training and documentation, helps users resolve application issues, and collaborates with application teams and operational stakeholders on workflows and system changes. This is a hybrid position, mostly from home, with some on-site travel to health centers across Massachusetts and to the Boston office as needed. On-site work may be required for project milestones such as go-lives. Employees are required to be vaccinated consistent with applicable law and Mass.gov infection-control recommendations.

Requirements

Local to Massachusetts or within driving distance of Massachusetts.
At least three years of experience as a credentialed trainer.
Participation in at least one Epic implementation.
Proficiency in Microsoft PowerPoint and Excel.
Ability to communicate clearly and professionally with others.

Nice To Haves

Familiarity with the MassHealth ACO program.
Familiarity with Federally Qualified Health Centers.
Experience with anti-racism activities and/or lived experience with racism is highly preferred.

Responsibilities

Educate health center users in Patient Access, HIM, and Professional Billing on Epic usage, including creating EUTS support materials and delivering application-based and upgrade-related training.
Assist users with troubleshooting and resolving application issues through the ticketing system, Teams, and Zoom.
Work with Application Analyst Teams to understand and help develop workflows and related documentation.
Maintain knowledge of training, Epic operations, and current industry practices.
Assist with the onboarding process.
Help end users understand and maximize software use in their daily operations.
Evaluate user knowledge and develop specialized training when needed; educate users on system optimization.
Act as a liaison between users and software vendors, including Epic.
Work with Application Teams to implement new software, add-on features, and new workflows in existing applications.
Assist with workflow assessment and process re-engineering to improve departmental efficiency.
Work with Department Managers and IT Education staff to develop and conduct application training programs for users at all levels, and participate in those programs as needed.
Maintain current system applications.
Facilitate training sessions for groups of various sizes and provide on-site training assistance as needed.
Respond to user questions promptly or refer them to the appropriate department or person.
Collaborate with application managers, affected-area staff, and representatives from other impacted areas to analyze workflow concerns and update or create educational materials.
Develop system documentation supplementing vendor manuals and defining processes, procedures, and policies for using system functions.
Maintain working knowledge of key departmental functions to provide emergency coverage when others are absent.
Assist in developing IT policies and procedures and notify users as appropriate.
Attend industry seminars and webinars, review professional literature, and communicate regularly with other IT analysts to maintain industry knowledge.
Assist the department and peers, adapt to new tasks and change under pressure, and work effectively with or through others.
Communicate clearly and professionally, using effective written and verbal communication skills.