Revenue Cycle Specialist II Credit Management Remote

University Hospitals•Shaker Heights, OH

2d•Remote

About The Position

This position is responsible for submitting and resolving medical claims of moderate to high complexity. The specialist must remain current with governmental and third-party billing, follow-up, and appeal requirements for compliant billing and follow-up of both inpatient and outpatient claims for all wholly owned facilities and physician entities, including internal and external policy requirements. The role involves responding to requests from management, staff, or physicians, maintaining patient and physician confidentiality, and following department policies and procedures for accurate and timely claim resolution. Effective communication via telephone, form letters, email, or internal correspondence is essential for resolving patient inquiries and insurance issues. The specialist will utilize worklists to review and analyze account balances for payment collection, use multiple system applications for patient information and AR resolution, and assist in analyzing claims resolution to provide feedback for process improvements. They will perform follow-up with insurance companies, act as a liaison with internal and external customers in a high-volume environment, document accounts clearly, and review/respond to correspondence. Meeting and exceeding team productivity and quality standards, taking the lead on special projects, participating in staff training, and reviewing complex claims issues for resolution and process improvement recommendations are also key aspects of the role. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI).

Requirements

High School Equivalent / GED (Required)
1+ years medical billing / claim experience (Required)
Must have a working knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Required proficiency)
Knowledge of procedural and ICD10 coding. (Required proficiency)
Basic knowledge of medical billing terminology. (Required proficiency)
Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
Notable client service, communication, and relationship building skills. (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
Must have strong written and verbal communication skills. (Required proficiency)
Demonstrated ability to use PCs, Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)

Nice To Haves

Associate's Degree (Preferred)
Bachelor's Degree (Preferred)
Experience with medical billing software (Preferred)

Responsibilities

Responds to requests from management, staff, or physicians in a timely and appropriate manner.
Maintains patient and physician confidentiality and professionalism at all times.
Follow department policies and procedures to ensure accurate and timely claim resolution.
Effectively communicates utilizing telephone, form letters, e-mail, or internal correspondence to resolve patient inquiries and insurance issues.
Attends and participates in team meetings.
Utilizes worklists to review and analyze account balances in order to collect payment for medical services rendered.
Utilizes multiple system applications to review, update patient information as well as research and resolve outstanding AR balance.
Assists in the analysis of claims resolution and provides feedback to management for solutions and process improvements.
Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct claims, and appeal claims.
Acts as a liaison with internal and external customers providing assistance in claims and receivables resolution in a high volume environment.
Documents accounts with clear and concise verbiage in accordance with departmental procedures.
Reviews and responds to correspondence and inquiries received.
Meets and exceeds team productivity and quality standards.
Takes the lead on special projects.
Participates in staff training.
Reviews complex claims issues for resolution and recommends process improvements.
Performs other related duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.