Revenue Cycle Patient Representative-LGH/ Limbo

Centra Health•Lynchburg, VA

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments and provides customer and financial services as a first point of contact for many Centra patients. Services include pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling, with referrals to appropriate sources for follow-up as needed.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office products.
Proficient typing, spelling, and computer skills.
Ability to multitask with data entry while using multiple computer applications.
Ability to provide a high level of customer service.
Attention to detail and critical-thinking skills.
Proficient written and verbal communication skills.

Nice To Haves

Some college experience in healthcare, business, or accounting, and/or professional certification.
Associate degree and/or bachelor's degree in a medical field.
Patient registration or medical office experience.
Understanding of and ability to communicate financial and insurance information.

Responsibilities

Register patients for hospital services, meet Patient Access standards, and accurately collect patient information and demographics.
Verify and review insurance plans and coordinate benefits on behalf of patients.
Manage point-of-service payments by collecting and posting payments, providing receipts, and balancing transactions per shift.
Obtain completed authorizations and admission notifications.
Help patients obtain financial clearance by explaining financial responsibility through estimates, setting up payment plans, and/or referring them to financial counselors.
Respond appropriately to phone calls, emails, and other forms of communication.
Promote a positive working environment and maintain open, positive communication.
Comply with applicable governmental regulations and standards, including HIPAA, TJC, CMS, and EMTALA, as well as Centra and Acute Revenue Cycle department policies and procedures.
Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to develop and strengthen customer relationships.
Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
Assist with training new hires as needed.
Perform other duties as assigned or requested.