Revenue Cycle Patient Representative - LGH/PRN - Day Shift/Hours Vary

Centra Health • Lynchburg, VA

1d • $16 - $24

About The Position

This position manages patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, the representative provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling. Patients are referred to appropriate resources for follow-up as needed.

The role also provides courteous service to patients, families, teammates, and other department staff; addresses inquiries and problems; supports a positive working environment; and may cover other shifts or departments and assist with training new hires as needed. Duties and job specifications may be modified or updated at any time.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Office products.
• Proficient typing and spelling.
• Proficient computer skills, including multitasking with data entry while using multiple computer applications.
• Ability to provide a high level of customer service and demonstrate attention to detail and critical thinking.
• Proficient written and verbal communication skills.

Nice To Haves

• Some college experience in healthcare, business, or accounting, and/or professional certification.
• Associate's degree and/or bachelor's degree in medical studies preferred.
• Patient registration or medical office experience.
• Understanding of, and ability to communicate, financial and insurance information.

Responsibilities

• Register patients for hospital services, interview them, and accurately collect patient information and demographics while meeting Patient Access standards.
• Verify and review insurance plans and coordinate benefits on behalf of patients.
• Manage point-of-service payments by collecting and posting payments, providing receipts, and balancing transactions per shift.
• Obtain completed authorizations and admission notifications for patients.
• Assist patients with financial clearance by communicating financial responsibility through estimates, establishing payment plans, and referring patients to financial counselors as appropriate.
• Respond appropriately to phone calls, emails, and other forms of communication.
• Promote a positive working environment and maintain open, positive communication.
• Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS requirements, EMTALA, and Centra and Acute Revenue Cycle department policies and procedures.
• Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to develop and strengthen customer relationships.
• Cover other shifts and departments within Acute Revenue Cycle Departments as needed.
• Assist in training new hires as needed.
• Perform other duties as assigned or requested.

What This Job Offers

• Education Level: High school or GED