Revenue Cycle Optimization Educator

Baptist Health

3d • Onsite

About The Position

The Revenue Cycle Optimization Educator is responsible for designing, developing, and delivering comprehensive training programs to enhance the accuracy, competency, and professional development of Patient Access staff across Baptist Health. This role involves collaboration with Denials Specialists, Quality Assurance Representatives, and operational leaders to identify training needs, address knowledge gaps, and implement ongoing education for all Patient Access workflows. The Educator will create and maintain a variety of training solutions, including new hire onboarding, annual refreshers, targeted training, payer updates, and system enhancement education, informed by quality audits, denial trends, and performance metrics. Additionally, in partnership with IT and Revenue Cycle stakeholders, the Educator will support system testing, workflow validation, payer rule configuration, and new edit creation to ensure system functionality aligns with organizational goals, regulatory requirements, and payer expectations. The ultimate goal is to equip front-end teams with the necessary knowledge, tools, and standardized processes to minimize registration errors, reduce preventable denials, ensure compliance, and maintain high accuracy in the revenue cycle. This position may include additional assigned duties within its scope.

Requirements

• High School diploma or equivalent required.
• Minimum 1-2 years hospital-based patient access or 5 years hospital and/or ambulatory physician office-based experience required.
• Experience supporting registration, scheduling, insurance verification/authorization, or financial counseling required.
• Strong understanding of physician practice billing/collection systems, physician practice office flow, best practices and procedures.
• Technical and business analysis aptitude.
• Strong verbal and written communication skills.
• Customer support and service skills with a customer and employee focused attitude.
• Strong analytical, problem-solving and evaluation skills.
• Strong personal organizational skills and self-discipline.
• Ability to multi-task.
• Knowledge of medical and some IT terminology.
• General knowledge of IT concepts, best practices and procedures.
• Ability to develop, interpret and measure quality metrics and implement process improvement.

Nice To Haves

• Associate or Bachelor’s degree in Healthcare Administration, Business Administration, Education, or a related field preferred.
• Formal training or coursework in medical terminology preferred.
• Additional experience in Healthcare Revenue Cycle Management, Patient Access, or Front-End Revenue Cycle Operations, Adult Learning Theory or Instructional Design, Training and Development, Quality or Process Improvement.
• Prior experience in training, quality review, instructional design or front-end revenue cycle operations strongly preferred.
• Experience in denial prevention, quality auditing, or revenue cycle improvement preferred.
• CPAR or CHAA preferred.

Responsibilities

• Design, develop, and deliver comprehensive training programs for Patient Access staff.
• Collaborate with Denials Specialists, Quality Assurance Representatives, and operational leaders to identify training needs and close knowledge gaps.
• Develop and maintain training solutions including new hire onboarding, annual refresher programs, targeted ad hoc training, payer-specific updates, and system enhancement education.
• Support system testing, workflow validation, payer rule configuration, and new edit creation in partnership with Information Technology and Revenue Cycle stakeholders.
• Ensure front-end teams have the knowledge, tools, and standardized processes to minimize registration errors, reduce preventable denials, maintain compliance, and deliver exceptional accuracy within the revenue cycle.
• Identify and implement process improvement.
• Develop Symplr Modules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED