Revenue Cycle Optimization Analyst

The University of Kansas Health System•Southlake, TX

4d•Onsite

About The Position

Revenue Cycle Informatics integrates revenue cycle operations, computer science, and information science to manage and communicate data, information, knowledge, and process insights. Reporting to the Revenue Cycle Advanced Technology Hub leadership team, the analyst uses foundational informatics skills to support system value through accuracy, compliance, operational efficiency, automation, and user experience. The role applies workflow design and process optimization to improve revenue cycle performance, develop standards and best practices, support staff efficiency, and align operational needs with upcoming technology. It partners across departments, including on automation and AI opportunities, and promotes system adoption through collaboration and communication. The goal is to drive measurable improvements in revenue cycle outcomes through optimized workflows, improved interoperability, and financial performance. The analyst serves as an intake and initial contact for informatics requests and issue investigations in assigned areas. The role includes workflow and process analysis, limited distributed system build after applicable training or certification, implementation monitoring, documentation, compliance and usability reviews, and leading non-enterprise-wide change requests. The position requires travel between Health System locations with minimal to no notice. EPIC Proficiency or Certification must be obtained within six months of completing orientation.

Requirements

Associate degree in a related field from an accredited college or university.
At least 4 years of experience in optimization, end-user troubleshooting, process improvement, data analysis, help desk, EMR implementation, or technical workflows; a bachelor’s degree may substitute for 1 year of experience.
Must obtain EPIC Proficiency or Epic Certification within six months of completing orientation.
Ability to travel between Health System locations with minimal to no notice.
Employees hired prior to April 2026 may qualify with a high school diploma and 8 years of related experience, including 4 years in optimization, end-user troubleshooting, process improvement, data analysis, help desk, EMR implementation, or technical workflows.

Nice To Haves

Bachelor’s degree in a related field from an accredited college or university.
At least 6 years of experience in Informatics.

Responsibilities

Develop and maintain revenue cycle standards and best practices for technology use, documentation, and process execution.
Design and optimize workflows to improve accuracy, efficiency, compliance, and staff productivity, aligning workflows with Epic best practice, organizational policies, and operational needs.
Analyze current workflows against desired future states to identify process assessment and optimization opportunities.
Apply data analysis concepts to support automation, AI integration, and informed decision-making; conduct root cause analysis and recommend solutions to performance issues.
Serve as centralized intake and initial point of contact for revenue cycle informatics requests or issue investigations in assigned areas.
Collaborate with revenue cycle stakeholders to align operational requirements with technology solutions and support successful system adoption.
Identify and implement automation and AI opportunities to improve staff efficiency, reduce manual work, and optimize workflows.
Align operational needs with upcoming technology advancements and revenue cycle roadmap initiatives.
Monitor implementation performance to ensure intended outcomes are achieved.
Maintain documentation of workflows, standards, system changes, and configuration updates.
Ensure workflows and processes meet regulatory requirements, billing compliance, payer guidelines, and quality initiatives.
Apply continuous process improvement methodologies and conduct usability reviews to address workflow inefficiencies and promote Epic best practice adoption.
Observe end users to identify opportunities to improve systems or user knowledge, adoption, and efficiency.
Lead non-enterprise-wide change requests from initiation to completion, ensuring stakeholder engagement and end-user readiness.
Support pre- and post-implementation education to drive adoption of changes.
Maintain and expand knowledge of Epic best practice, revenue cycle operations, automation, AI, and informatics trends through training, self-study, and cross-departmental learning.
Perform limited build through the distributed build program after appropriate training and/or certification.
Follow the defined system implementation framework for developing, reviewing, approving, and disseminating changes.
Apply basic understanding of current systems’ technical capabilities to support end-user education and customization; obtain required application training and demonstrate competency.
Travel between Health System locations with minimal to no notice.
Perform other assigned duties as required.