Revenue Cycle Optimization Analyst

The University of Kansas Health System•Lenexa, KS

About The Position

Revenue Cycle Informatics integrates revenue cycle operations, computer science, and information science to manage and communicate data, information, knowledge, and process insights. Reporting to the Revenue Cycle Advanced Technology Hub leadership team, the Revenue Cycle Optimization Analyst uses foundational informatics skills to support system value through accuracy, compliance, operational efficiency, automation, and user experience. The analyst applies workflow design and process optimization principles to improve revenue cycle performance. The role develops standards and best practices, supports staff efficiency, and aligns operational needs with upcoming technology. It partners across departments, incorporates automation and AI opportunities, and promotes system adoption through collaboration and communication. The goal is to drive measurable improvements in revenue cycle outcomes through optimized workflows, improved interoperability, and financial performance. The position serves as a centralized intake and initial contact for informatics requests and issue investigations in assigned areas. It monitors implementation performance, documents workflows and system changes, supports usability and change management, and contributes to limited distributed build after appropriate training or certification. The analyst must obtain Epic proficiency or certification within six months of completing orientation and be able to travel between health system locations with minimal to no notice.

Requirements

Associate degree in a related field from an accredited college or university.
Four or more years of experience in optimization, end-user troubleshooting, process improvement, data analysis, help desk, EMR implementation, or technical workflows. A bachelor's degree may substitute for one year of experience.
Employees hired prior to April 2026 may qualify with a high school diploma and eight years of related experience, including four years in optimization, end-user troubleshooting, process improvement, data analysis, help desk, EMR implementation, or technical workflows.
Must obtain Epic proficiency or Epic certification within six months of completing orientation.
Ability to travel between health system locations with minimal to no notice.
Must be able to perform the professional, clinical, or technical competencies of the assigned unit or department.

Nice To Haves

Bachelor's degree in a related field from an accredited college or university.
Six or more years of experience in informatics.

Responsibilities

Develop and maintain revenue cycle standards and best practices for technology use, documentation, and process execution.
Design and optimize workflows to improve accuracy, efficiency, compliance, and staff productivity, aligning them with Epic best practice, organizational policies, and operational needs.
Analyze current workflows against desired future states and identify process assessment and optimization opportunities.
Apply data analysis concepts to support automation, AI integration, and informed decision-making.
Conduct root cause analysis for performance issues and recommend solutions that improve operational and financial outcomes.
Serve as centralized intake and the initial point of contact for revenue cycle informatics requests and issue investigations in assigned areas.
Collaborate with revenue cycle stakeholders to align operational requirements and technology solutions and support successful system adoption.
Identify and implement opportunities for automation and AI to improve staff efficiency, reduce manual work, and optimize workflows.
Align operational needs with upcoming technology advancements and revenue cycle roadmap initiatives.
Monitor implementation performance to ensure intended outcomes are achieved.
Maintain documentation of workflows, standards, system changes, and configuration updates.
Ensure workflows and processes meet regulatory requirements, billing compliance, payer guidelines, and quality initiatives.
Apply continuous process improvement methodologies and conduct usability reviews to address workflow inefficiencies and promote Epic best practice adoption.
Observe end users to identify opportunities to improve systems or user knowledge and promote adoption and efficiency.
Lead non-enterprise-wide change requests from initiation through completion, ensuring stakeholder engagement and end-user readiness.
Support pre- and post-implementation education to drive adoption of changes.
Maintain and expand knowledge of Epic best practice, revenue cycle operations, automation, AI, and informatics trends through training, self-study, and cross-departmental learning.
Perform limited distributed build after completing applicable training or certification.
Follow the defined system implementation framework for developing, reviewing, approving, and disseminating changes.
Apply a basic understanding of current system technical capabilities to support end-user education and customization, obtain required application training, demonstrate competency, and use available resources to address knowledge gaps.
Perform other duties as assigned.